David: If you are talking at the activate windows after clicking on activate windows in the CTRL panel, it says type in a different product key or buy a new product key button. I copied and pasted the key given by blark adviser and I get an error and to call hp heavens sake I don't want to call them again lol. -----Original Message----- From: blind-computing-boun...@jaws-users.com [mailto:blind-computing-boun...@jaws-users.com] On Behalf Of David Sent: Friday, November 11, 2011 3:55 AM To: blind-computing@jaws-users.com Subject: Re: [Blind-Computing] windows 7 product key
Hello there; I think you need to go a little higher up the ladder. Apparently, your not getting the support/understanding from the customer support, so, go up the ladder to a higher position. Another thing is, Are you sure your typing in the correct key? -----Original Message----- From: blind-computing-boun...@jaws-users.com [mailto:blind-computing-boun...@jaws-users.com] On Behalf Of Kimsan Sent: Thursday, November 10, 2011 9:08 PM To: blind computing Subject: [Blind-Computing] windows 7 product key Hi, I have a long email to write and I hope someone can help. If it helps, get your beer, smoke or tea and activate the say all command and sit back and chill while I type this lol. First off, I have an hp machine running windows seven pro 64 bit, which was a Christmas gift fror me last year. A few weekes ago, I was going to do some work on my laptop from scratch, which involved me setting it back to factory defaults. While it was going through the motions of setting it back to factory defaults, a message came up and said it was unable to boot. I turned it off completely and when I turned it back on, it said boot manager device missing/opporating system missing. I was like huh? Thinking to myself, don't tell me that is what I think it means. I called hp, explained to them what I wrote above, they told me that I needed a windows 7 pro recovery cd, so I paid for it, they sent the cd, I ran it, supposedly it would've worked right? Well it didn't. My jaws, window eyes, NVDA, dam near every sound coming out of my comp was very choppy and could barely be understood. I tried navigating the best I could, opening up programs here and there to see what else was up with the comp after the install and by golly everything was taking 44 for evers to load. I ran the recovery cd again and after that everything was back to normal, screen readers working fine, nothing was taking 44 for evers to load but., in the CTRL panel, it told me I had three days to enter in a product key, which after running the recovery cd, wouldn't the key had been installed? I waited three days, to see what would happen, so after three days, it said I have 30 days to activate windows. Huh? So, I called hp, gave them the shpeel, they did some trouble shooting stuff with me and in the end, they said, since your laptop is out of worentee status, we cannot service your laptop without a fee of anywhere to 200-300 dollars. I told them, all I need is a key to activate windows, but sir, we do not have any of that information on file, but you can find that information on the bottom of your laptop, which I told them, no, the characters you are asking me to read off to you are warn out and not one person can make out what it is. Hp also instructed to me to call Microsoft and ask for a key seeing as windows seven is their product and they should be able to give you the key. Of course, I already knew what the answer was going to be before calling Microsoft, but what the hell, I called anyways. Low and behold, they told me what I thought. Sir, hp is responcible for providing you with a replacement key seeing as windows 7 pro came preinstalled on the laptop when it was purchased. I called hp back, told them the situation and did some more standard trouble shooting stuff and in the end, she stated, we cannot give you a key and you will need to purchase windows 7 pro again, which we have a promotion for right now! So, seeing as I have no money to purchase win pro or to send it to hp for repair, what is a good way to get my windows 7 pro key? I ran bilark adviser and the majic jelly bean finder and they produced the same key, I entered it in and it gave me an error, pretty much invalid key. When I went into the bios to verify the s/n for my comp, it said, serial number: UID: and a bunch of zeros, so what is up with that? What does all the zeros mean and why after running the recovery cd, twice, the key did not get installed? Hp said, there could be something wrong with my mother board. If someone can help me figure out how to obtain my windows 7 pro key that would be great, besides paying for one because lol, I am broke. Thanks for listening. For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
