hmmm, my first question is are you sure that I.E.9 is the default program for internet items?
something like Google chrome can really muck up internet explorer that and some of those "tool bars" that can easily get installed. this can also goof up the save routine, so check both the default status and the "programs" tab in the tools/options section of I.E. I would as well, if there not using it, go get revo uninstaller and get it running on the comp, then go through item by item in it and make sure neither chrome, or any tool bars at all (including the Microsoft bing one) are installed, and if any are use revo to yank them out by there roots screaming! hope this helps inthane -----Original Message----- From: Blind-Computing [mailto:blind-computing-boun...@jaws-users.com] On Behalf Of Mauricio Molina Sent: Monday, October 22, 2012 6:17 AM To: blind-computing@jaws-users.com Subject: [Blind-Computing] Internet Explorer Issue Hi All, Since I did not actually see this message come through to the list, and since I also got no response, I am resubmitting my question. If no one has a solution, that's okay, but I am sending this again just to see if the list receives it...this time. Thanks, Mauricio I am trying to assist another blind computer user but am stumped on this one. The description of the problem is as follows: 1 year old HP EliteBook Laptop, Windows 7 64 bit, JAWS 12. There are 2 parts to this problem. 1. When trying to use the desktop icon for either the 32 bit version or 64 bit version of Internet Explorer, we are asked if we want to run this file. If yes, IE starts. But when using either the search feature of the start menu or the all programs sub menu to launch IE, it launches without issue. I have deleted the desktop icons and replaced them. I have made sure that IE runs with administrative privileges. The problem persists. 2. The second problem is that when IE is launched, the option for saving websites to favorites is not available. I've tried going through the Favorites menu as well as using Control+D...nothing. I reset IE to no avail. I made sure to install all Windows updates, including IE 9, and still nothing. Short of installing Firefox, anyone have any ideas? Because this problem started on or around August 25, a system restore will not work since the oldest date available is September 20 (I checked the box to show older restore points(. Thanks, Mauricio For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
