On 26 September 2012 11:07, Branko Čibej <[email protected]> wrote:
> This is not something you'll figure out without a) getting user > feedback, or b) looking at the competition. AFAICR, both Jira, Redmina > and Bugzilla all default to not sending notifications about stuff you've > just done in the UI. > Indeed. Just to re-iterate my last comment on the ticket: Probably the notification system wants re-working to expose notification settings to users instead of them being globally enforced. Something like (but probably not as complex as) what Bugzilla does: http://fedorapeople.org/~mbooth/BugzillaEmail.png > > Trying to make the defaults perfect for everybody is an exercise in > futility. And whatever you do, you'll only hear complaints from the > vocal minority. :) > > -- Brane > > On 26.09.2012 11:56, Gary Martin wrote: > > I wonder if in this case it might be better for initial configuration > > to send by default in both cases, but mitigate this by providing an > > appropriate direct link to help users adjust the behaviour. I'm trying > > to weigh up whether it would be a pity for a user to miss emails that > > were actually wanted against annoyance at any perceived spamming. > > > > Cheers, > > Gary > > > > > > On 26/09/12 10:40, Branko Čibej wrote: > >> This is something that should IMO be configurable. I suggest sane > >> defaults are: > >> > >> * if ticket is changed via the Web UI, do not send notification; > >> * if its changed via e-mail, do send notification (that's essentially > >> an e-mail receipt). > >> > >> However, both cases should be user-configurable, preferably per-project > >> and per ticket (workflow) type and eventually possibly even per workflow > >> transition. > >> > >> -- Brane > >> > >> > >> On 26.09.2012 11:34, Gary Martin wrote: > >>> Hi, > >>> > >>> I thought that this ticket might be worth discussing here if anyone > >>> has any interest in it: > https://issues.apache.org/bloodhound/ticket/210 > >>> > >>> Essentially it arises from a complaint that a user might not want to > >>> receive a notification email when they have made a change to a ticket. > >>> > >>> Cheers, > >>> Gary > >>> > >>> On 26/09/12 10:21, Apache Bloodhound wrote: > >>>> #210: Cleverer ticket CC behaviour > >>>> --------------------------+-------------------- > >>>> Reporter: mbooth | Owner: nobody > >>>> Type: enhancement | Status: new > >>>> Priority: major | Milestone: > >>>> Component: trac core | Version: 1.0 > >>>> Resolution: | Keywords: > >>>> --------------------------+-------------------- > >>>> > >>>> Comment (by mbooth): > >>>> > >>>> Probably the notification system wants re-working to expose > >>>> notification > >>>> settings to users instead of them being globally enforced. > >>>> Something like > >>>> (but maybe not as complex as) what Bugzilla does: > >>>> http://fedorapeople.org/~mbooth/BugzillaEmail.png > >>>> > >> > > > > > -- > Certified & Supported Apache Subversion Downloads: > http://www.wandisco.com/subversion/download > > -- Mat Booth Software Engineer WANdisco, Inc. http://www.wandisco.com
