Hi Gerald.
On 23/05/2013, at 5:37 PM, Gerald Waugh <gwa...@frontstreetnetworks.com> wrote:
> On 05/22/2013 07:16 PM, Greg Kuhnert wrote:
>>
>> In all cases I have reviewed, Newlinq is operating now as designed. If you
>> go to the expiry reports, are there any expired products? This is the key to
>> the active monitor alerting. If anything is not green, active monitor will
>> be at a minimum an amber colour. If any of the products have updates that
>> were released after the expiry date, it will instead turn red. This
>> feature/functionality was built after receiving multiple request from
>> clients to know when their support has expired.
>>
>> As for turning it off in active monitor, the above is the one and only
>> report we have received indicating it cannot be turned off. Activation of
>> monitoring for active monitor components is part of the base blueonyx code.
>> Nothing specific to newlinq has been changed in this regard. I would suggest
>> it would make sense for David to double check the active monitor settings to
>> make sure it was not further down the list of components. (There is a scroll
>> list for active monitor components). If there is an actual problem, we can
>> look at it - but I am unable to replicate it at the moment.
>>
>> Final words. Newlinq is now stable from what I can see. There will be other
>> tweaks in the future to improve performance beyond the current setup, but
>> the functionality is now stable.
>>
>> Greg.
>>
>> P.S. I am travelling this week, with limited internet access. I will be back
>> home next week and be able to followup any outstanding issues on my return.
>
> Servers I have a problem with do not have compass/sloarspeed packages.
> It appears as though these features are a commercialization of BlueOnyx for
> the purpose of marketing Compass/Solarspeed packages.
> Although NewLinQ does benefit those whom have such packages installed, is
> currently a nuisance to others.
> Is there an open source document that would allow other package developers to
> use NewLinQ?
>
> I did find it in the Settings "Components Monitored" - "Support / Maintenance
> Status"
> Moving same to "Components Not Monitored" has resolved the red indicator
> issue and the annoying email
Ah. I know the answer now. I had a similar issue that I have already resolved.
If someone had only purchased free items, it was reporting red status. I have
fixed for that issue already in the newlinq server. I didnt however think of
the use case of someone who installed the base compass newlinq package, without
installing any packages at all... I can see how that would trigger the red
status.
I am travelling right now, but I will commit to a fix that will suppress the
status if there are no linked items.
Regards,
Greg.
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