Hey, I'm really glad you are here Kevin, I'm sure you will be a big help to our community. It is a challenge to see things from multiple perspectives. But that's the benefit of a community--always new people coming. Please feel free to help with the documentation...
Cheers, Dan P.S. I would be interested in sometime putting together a help desk plugin. Maybe one for BoltWire even. Perhaps we could design one together... If you could help with the specs/features, I could pull together some code... Just an idea. On Thu, Sep 3, 2009 at 4:42 PM, Kevin<[email protected]> wrote: > > That is kind of funny but I suspect we are most likely going through > the same process at the same time. > > I am kind of looking at this in three modes at the same time. > > Developer - Implementor - User > > As an implementor, I need to know how things work so that i can > install, customize and configure it. Users don't really need to know > the internal workings... > > As a user, I am thinking more along the lines of how a user would use > the system. Editing pages, formatting, searching, access to help/ > formatting, ease of use things etc... > > As a developer, I am thinking about how I am going to integrate, > support, develop the tool across mutiple platforms, and company types > that I deal with. I live in both a large Corp and small business > world at the same time. > > Even on the user level there are sublevels... > > Passive: Just looks for content, searching etc... Never going to edit > or contribute... just looking for info. > > Active: Does the same as a Passive user, but if they can't find > something and they figure it out, they then come back and add that > tidbit of information. There are few of these. These types of users > are gold. > > Knowledge User: This is the people who actually know how whole niches > of things work. How Deliverys work, credit card processing, network > configuration etc... These people are always busy and rarely have time > to contribute. But these are the people with the answers, so getting > them able to easily use the system to offload their information in the > various areas is vital. If they can't easily figure it out, they > won't bother. If they find it easy to use, some will take advantage > of that and dump lots of useful info into the system. For those that > can't, I need to make sure that they at least dump the data on me so > that I can get it into the system. Without this info, the system is > empty and lacking the knowlege need for it to exist. > > The fact is that most users when confronted with something they don't > know how to do will rarely ask for help and just won't use it. Even > the Help Desk which is where all problems and questions should be > routed will ignore and stop using tools if they either never have the > answer they need, or they can't figure out how to use it. > > I know that it is hard sometimes for a creator of a product to step > back and think like a newbie looking at the project for the first > time. Once you understand how something works, it is not longer a > mystery. The obvious is not so obvious when you are missing pieces of > what is going on. > > My best method of learning is documentation. As I write the document > (s) that will allow users to use the system, I learn how things work > better, remember it better, and end up with documents to help myself > and others in the process. > > On Sep 3, 4:36 am, "Dustin Gooding" <[email protected]> wrote: >> Kevin, >> >> You're freakin me out. I did extremely similar things last night... Even >> editting action.edit to adjust the HxW of the edit window... To the same >> HxW of yours.... Get out of my head!! :) > > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "BoltWire" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/boltwire?hl=en -~----------~----~----~----~------~----~------~--~---
