On Thu, Sep 3, 2009 at 7:31 PM, Kevin<[email protected]> wrote: > > Help Desk. > > Hmmm.. I just started to use a helpdesk package called HESK which > while simplistic is missing some key requirements. Never thought of > doing that in the Wiki. I do know that some Wiki's like TRAC have > ticketting capabilities, but I've never used them. > > http://www.hesk.com/
This would be very cool. I have no doubt it would be a snap to create in BoltWire if you could specify carefully the requirements. I'd enjoy having a good plugin available in BoltWire, and I might just setup one on BoltWire for bugs and the like or support. Perhaps integrated with the mailing list even... :) > The first thing I had to do with it was restrict who could create a > ticket since there was not limits built in... the though of having > help desk ticket spam wasn't very appealing. It is deficent in other > areas like notifications etc... Plenty of power for these kinds of things in BoltWire of course. > I had planned on hacking it to add the features that I wanted etc.. > but haven't spent much time thinking about it. > > Will think about what would be needed and shoot you a list. Great... Look forward to it. I think you will enjoy learning the in's and out's of plugin development in the process. > I have already decided which plugin I am going to attempt first, but > keeping it under wraps until I finish it. Something that is not on > the current list, but I'm sure would be popular. Might require PHP5 > though... not sure that is much of an issue now days.. should be > available in a day or two when I get some time. I've got a few > others in mind as well. Can't wait. I'm excited. PHP5 is not a problem, though I've so far been able to keep BoltWire running on PHP4. We just need to specify that on the plugin page. Let me know if you have any questions... Cheers, Dan --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "BoltWire" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/boltwire?hl=en -~----------~----~----~----~------~----~------~--~---
