I have to say that I wait a long time before I get someone but
when I do they are great help the getting them too answer is the
problem
----- Original Message -----
From: "Kylee" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Date: Sun, 5 Feb 2006 16:39:01 +1300
Subject: Re: [Braillenote] Keynote 7 upgrade
However, if you wrote direct to Christchurch and *they* gave
California the
hurry-up, that might be more successful.
dean: Who's the best person in your office to write to re this?
If they
suddenly got tons of mail from the US saying things aren't going
well,
wouldn't they have to sit up and take notice?
Kylee
----- Original Message -----
From: "Les Kriegler" <[EMAIL PROTECTED]
To: "'Braillenote List'" <[email protected]
Sent: Sunday, February 05, 2006 4:34 PM
Subject: RE: [Braillenote] Keynote 7 upgrade
Hi Kiley,
Well, I suspect HW staff know. I have an mPower with 2 cells on
my
braille
display that intermittently miss a dot. I wrote on the list
about this
when
it occurred. Basically, it was an intermittent problem, but not
confirmed
by HW when it was sent back following my transplant right after
I received
it. I sent it in immediately. Once it returned with the same
problem, I
decided to live with this until I send my unit in for a
cleaning. I think
HW has heard from some of us about customer service issues in
California.
Best Regards,
Les
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Kylee
Sent: Saturday, February 04, 2006 9:11 PM
To: Braillenote List
Subject: Re: [Braillenote] Keynote 7 upgrade
Hi, all
This is a big concern, as I get great service from Christchurch.
Perhaps
it
would be worth you all writing to Maurice or someone and
expressing your
concerns. The US is a big market for HW and if things aren't
going well
for
you guys, then Christchurch needs to know about it.
Cheers
Kylee
----- Original Message -----
From: "Patricia Kepler" <[EMAIL PROTECTED]
To: "Braillenote List" <[email protected]
Sent: Sunday, February 05, 2006 2:03 PM
Subject: Re: [Braillenote] Keynote 7 upgrade
Kathy,
I have to say, that as much as I love the products humanware
puts out
there
lack of customer service had me strongly considering another
product.
When I received my shipment last month, it came with the
trekker. The
trekker was missing important components leaving it useless
until they
were
shipped. It all arrive the Friday before Christmas, so
basically I had
to
wait an additional 10 days with the holiday interruptions before
I could
use the thing.
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