Hi everyone, Although I've been a Humanwre customer for 15 years, I have to agree that Customer Service has deteriorated. Julie Curran is excellent. However, I have been told there are only two people working in that Dpt. The other one , with whom some of us have dealt,has provided misintformation to me and at least 2 other BN Uswers of my acquaintance. The CCUstomer Service Rep, in question, doesn't seem to know the products or services and appears unwilling to admit it. Here is the US, we have had a considerable turover of staff. One partacular area that seems hard-hit is the Tech Sppport. Unless I'm mistaken, Chris Pope is the only one who has been with that Dpt. for a long time. Humanware has some fantastic employees and great products. ! I would hate to see them loose customers. As for NZ, Developers are to be commended. However, as Tom and others have pointed out, there needs to be real work done to improve the performance of the overall operating system. KC
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