Hi Vicky and all, I do understand your concerns, and hope that my message did not leave the wrong impression. In my role as technical support manager for HumanWare USA I do endeavor to read the list posts and to respond as time allows. My message was honestly only meant to remind everyone of the multiple ways of interacting with HumanWare beyond the BrailleNote email list, and this will always be the most efficient way of receiving a direct response to an inquiry. I do not at all disagree that HumanWare staff have not been posting responses to the email list as frequently as in the past. Various staff will occasionally post more often then others as time commitments and assignments to various projects change. This could also include changes to who is being asked to moderate the list from time to time. HumanWare is always interested in hearing from our customers, and is constantly exploring new ways of interacting with the various groups that it serves. You may have noticed some recent online presentations and discussions as an example of this. BrailleNote user forums will be conducted at both the ACB and NFB National conventions in July as another opportunity to exchange ideas, suggestions or concerns. Any other suggestions or ideas are always welcome, and anyone who would like to submit those to me directly can contact me via the details at the end of this message. Regards,
Matthew Janusauskas Technical Support and Training Manager HumanWare USA Inc. 656 N Kennedy Drive Kankakee IL 60901 Phone: 800-722-3393 Ext. 204 Fax: 815-939-3194 E-mail: [EMAIL PROTECTED] Internet: http://www.humanware.com <http://www.humanware.com/> ________________________________ From: "Vicky Collins" <[EMAIL PROTECTED]> [mailto:"Vicky Collins" <[EMAIL PROTECTED]>] Sent: Sunday, June 10, 2007 9:15 PM To: [EMAIL PROTECTED]; [EMAIL PROTECTED]; Braillenote List Subject: Re: [Braillenote] thank You Humanware Hi Matthew and All, Well, grin, you could have just said you're welcome, and that the HW staff are glad to help customers when they're able to do so. However, seeing as you didn't and chose to discuss the list policy instead, I figured why not jump in hear and comment. I didn't want to say too much right after Jonathan left, figuring that HW needed time to adjust, but that has been months ago now. Surely, you've got to admit that there has been a change in the list policy in the last several months in regards to how HW interacts with the users/prospective customers on the list. And, if you question that, all you would have to do is go to the list archives over the past couple of years and take a look. Now, HW may certainly do what they please in regards to this list; however, for at least some of us who have been around and on the list for a few years, we can't help but notice the change and wonder why. And, well, just left to our own devices to speculate, I'm thinking that sure can't be a very good approach. But, oh, well. Vicky Collins [EMAIL PROTECTED] ----- Original Message ----- From: < [EMAIL PROTECTED]> To: < [EMAIL PROTECTED]>; < [email protected]> Sent: Sunday, June 10, 2007 5:54 PM Subject: RE: [Braillenote] thank You Humanware Hello JD, A number of HumanWare staff do attempt to read the posts to the BrailleNote list, but as I'm sure everyone can understand, we are not able to read or respond to every message, even those that may be directed to HumanWare staff. The list continues to be provided as a resource for customers to interact with one another and to exchange ideas and support one another. Anyone wishing to communicate directly with someone at HumanWare should always use one of the more direct channels offered at the following page: http://www.humanware.com/en-usa/contact We appreciate all of the suggestions and feedback that is shared on the list, as well as the many generous individuals who give freely of their time and expertise assisting other list members. Regards, Matthew Janusauskas Technical Support and Training Manager HumanWare USA Inc. 656 N Kennedy Drive Kankakee IL 60901 Phone: 800-722-3393 Ext. 204 Fax: 815-939-3194 E-mail: [EMAIL PROTECTED] Internet: http://www.humanware.com < http://www.humanware.com/> ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
