It makes sense to make sure the machine works. However, to say the sma runs
out on one date and then claim another wher the person calles in to update
it is another. It is extremely poor business practice. And I would think
something was wrong with her if she was not upset by it.
I had an incident once where I needed a cable to be abler to use my note as
a display. When I first called in, they told me that the only way I would
be able to do this now would be to upgrade to the empower and use the usb
connector. That was not an acceptable answer for me. So I called in later
and asked what was going on. The lady told me that they still had those
cables I needed, and because I the trobule I had had with this issue, felt
sorry for me or something and gave me the cable. She did not have to do
that, but I really did appreciate it.
These machines are far from inexpensive. And I hope she gets things worked
out. I know if someone was that good of a customer of my business, I would
want to keep them happy.
Loren Wakefield
"The best way to predict your Future is to create it." Dr. Forress C.
Shaklee
www.ultimatehealthwithtlc.com
319-433-0145 866-433-3969
----- Original Message -----
From: "Nikki B" <[EMAIL PROTECTED]>
To: "Terri Pannett" <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>; <[email protected]>
Sent: Monday, June 11, 2007 10:28 PM
Subject: Re: [Braillenote] Upset or disappointed, I can't decide which:
Well,I can understand that they would want to make sure a machine is not
damaged before they agree to place a maintenance agreement on it. That
makes sense.
Nikki B.
----- Original Message -----
From: "Terri Pannett" <[EMAIL PROTECTED]
To: "Powers, Terry \(NIH/OD/DEAS\) [E]"
<[EMAIL PROTECTED]>,"Mary Ellen Earls"
<[EMAIL PROTECTED]>,"Braillenote List" <[email protected]
Date sent: Mon, 11 Jun 2007 18:42:35 -0700
Subject: Re: [Braillenote] Upset or disappointed, I can't decide
which:
As far as I can remember, HumanWare's policy has been to require
and
inspection if you let your maintenance agreement lapse and decide
to renew
it. They usually send a notice that your ma will expire and I
remember
reading about the inspection requirement. I also remember
reading HumanWare
may refuse to renew an MA after the inspection.
Whether it's fair or not, that is their policy.
Terri Amateur Radio call sign KF6CA.
----- Original Message -----
From: "Powers, Terry (NIH/OD/DEAS) [E]"
<[EMAIL PROTECTED]
To: "Mary Ellen Earls" <[EMAIL PROTECTED]>; "Braillenote List"
<[email protected]
Sent: Monday, June 11, 2007 4:04 AM
Subject: RE: [Braillenote] Upset or disappointed, I can't decide
which:
Hi Maryellen;
Is there any chance they could have gotten the imfo mixed up for
the
different machines? I would be tempted to call back and talk to
a
different person and see if you get the same imformation. Do
you have
any record of when you bought each machine to use as proof.
Is this message telling me that if I had not bought a
maintainence
agreement for o7 and then chose to, since the machine is getting
older,
for o8, I would have to send it in for inspection.
HW, is this correct? I have never heard anything like this
before.
This surely is not fair!
Terry Powers
-----Original Message-----
From: Mary Ellen Earls [mailto:[EMAIL PROTECTED]
Sent: Friday, June 08, 2007 6:41 PM
To: Braillenote List
Subject: [Braillenote] Upset or disappointed, I can't decide
which:
Hi guys!
I can't decide whether to be upset or disappointed.
I just got a letter from Hw telling me that my Service agreement
for my
Voice Note Mpower was due to be renewed.
Ok so when I called to give the credit card information, I asked
about
the
Braille Note mpower which I had been informed would need a
Service
agreement
in July, 2007 the month being the anniversary of the original
purchase
month
of my classic.
So I inquired about buying a service agreement for this mpower
Braille
Note
and was told 1, the contract had been up in February, 2007 not
July.
2. I was informed that in order to get a service agreement I
would have
to
send the machine in for inspection.
you people have redoubled your efforts on customer focus?
Doesn't sound
like it to me.
I'll be happy to sell my Braille Note mpower and my Pk back to
Humanware
and
they can charge me rent if they are going to be that proprietary
and
patronizing.
I mean come on, guys, first you send us the lousiest upgrade in
history
part
of which still doesn't work and now this?Let's get rid of this
psychologist
who is running your ship and get a smart businessman in charge.
And this is to say absolutely nothing about my pk which had to
be sent
in
last fall because the machine was more frozen than a corpse. I
asked for
a
service agreement but the Godfather didn't deem it broke enough
so I had
to
spend about $500 to get half a keyboard replaced.
Come on guys and you are wondering why business is bad? Get real
I don't
want to hear the excuse we gotta eat too.
You don't hear me bitch too often on this list but I am let down
very
badly.
Unlike many of you, I paid out of pocket for 3 machines so have
a lot of
bucks invested in your company and to hear this kind of crap is
extremely
disturbing to me.
I just hope your competition doesn't launch a trade-in offer
this
afternoon
because chances are that at least one of these machines would be
placed
on
the block.
Very disappointedly yours,
Mary Ellen Earls
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