I thought the same. If I remember, I am going to ask at convention. Terry Powers
-----Original Message----- From: stephen [mailto:[EMAIL PROTECTED] Sent: Tuesday, June 12, 2007 4:53 PM To: Powers, Terry (NIH/OD/DEAS) [E]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [email protected] Subject: RE: [Braillenote] Upset or disappointed, I can't decide which: Hi, The maintainance agreement is optional in the UK--just for information. Or, at least I have never had one in five years, and pay for upgrades and such, as and when needed. Steve. > ----- Original Message ----- >From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED] >To: "Terri Pannett" <[EMAIL PROTECTED]>, "Mary Ellen Earls" <[EMAIL PROTECTED]>,"Braillenote List" <[email protected] >Date sent: Tue, 12 Jun 2007 08:12:20 -0400 >Subject: RE: [Braillenote] Upset or disappointed, I can't decide which: >Thanks for the imfo, Terri. I always thought the maintainance agreement >was optional. That means we are putting out $1,200, about, every 2 >years in costs for the machine for repair coverage and upgrades. >Terry Powers >-----Original Message----- >From: Terri Pannett [mailto:[EMAIL PROTECTED] >Sent: Monday, June 11, 2007 9:43 PM >To: Powers, Terry (NIH/OD/DEAS) [E]; Mary Ellen Earls; Braillenote List >Subject: Re: [Braillenote] Upset or disappointed, I can't decide which: >As far as I can remember, HumanWare's policy has been to require and >inspection if you let your maintenance agreement lapse and decide to >renew >it. They usually send a notice that your ma will expire and I remember >reading about the inspection requirement. I also remember reading >HumanWare >may refuse to renew an MA after the inspection. >Whether it's fair or not, that is their policy. >Terri Amateur Radio call sign KF6CA. >----- Original Message ----- >From: "Powers, Terry (NIH/OD/DEAS) [E]" <[EMAIL PROTECTED] >To: "Mary Ellen Earls" <[EMAIL PROTECTED]>; "Braillenote List" ><[email protected] >Sent: Monday, June 11, 2007 4:04 AM >Subject: RE: [Braillenote] Upset or disappointed, I can't decide which: >> Hi Maryellen; >> Is there any chance they could have gotten the imfo mixed up for the >> different machines? I would be tempted to call back and talk to a >> different person and see if you get the same imformation. Do you have >> any record of when you bought each machine to use as proof. >> Is this message telling me that if I had not bought a maintainence >> agreement for o7 and then chose to, since the machine is getting >older, >> for o8, I would have to send it in for inspection. >> HW, is this correct? I have never heard anything like this before. >> This surely is not fair! >> Terry Powers >> -----Original Message----- >> From: Mary Ellen Earls [mailto:[EMAIL PROTECTED] >> Sent: Friday, June 08, 2007 6:41 PM >> To: Braillenote List >> Subject: [Braillenote] Upset or disappointed, I can't decide which: >> Hi guys! >> I can't decide whether to be upset or disappointed. >> I just got a letter from Hw telling me that my Service agreement for >my >> Voice Note Mpower was due to be renewed. >> Ok so when I called to give the credit card information, I asked about >> the >> Braille Note mpower which I had been informed would need a Service >> agreement >> in July, 2007 the month being the anniversary of the original purchase >> month >> of my classic. >> So I inquired about buying a service agreement for this mpower Braille >> Note >> and was told 1, the contract had been up in February, 2007 not July. >> 2. I was informed that in order to get a service agreement I would >have >> to >> send the machine in for inspection. >> you people have redoubled your efforts on customer focus? Doesn't >sound >> like it to me. >> I'll be happy to sell my Braille Note mpower and my Pk back to >Humanware >> and >> they can charge me rent if they are going to be that proprietary and >> patronizing. >> I mean come on, guys, first you send us the lousiest upgrade in >history >> part >> of which still doesn't work and now this?Let's get rid of this >> psychologist >> who is running your ship and get a smart businessman in charge. >> And this is to say absolutely nothing about my pk which had to be sent >> in >> last fall because the machine was more frozen than a corpse. I asked >for >> a >> service agreement but the Godfather didn't deem it broke enough so I >had >> to >> spend about $500 to get half a keyboard replaced. >> Come on guys and you are wondering why business is bad? Get real I >don't >> want to hear the excuse we gotta eat too. >> You don't hear me bitch too often on this list but I am let down very >> badly. >> Unlike many of you, I paid out of pocket for 3 machines so have a lot >of >> bucks invested in your company and to hear this kind of crap is >> extremely >> disturbing to me. >> I just hope your competition doesn't launch a trade-in offer this >> afternoon >> because chances are that at least one of these machines would be >placed >> on >> the block. >> Very disappointedly yours, >> Mary Ellen Earls >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> ___ >> Replies to this message will go directly to the sender. >> If your reply would be useful to the list, please send a >> copy to the list as well. >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.humanware.com/mailman/listinfo/braillenote >> __________ NOD32 2322 (20070611) Information __________ >> This message was checked by NOD32 antivirus system. >> http://www.eset.com >___ >Replies to this message will go directly to the sender. >If your reply would be useful to the list, please send a >copy to the list as well. >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
