Vicky; Will they send me a reminder as to whend my contract will run out? How far in advance do they send it? If not, how can I find out when it expires?
Terry Powers -----Original Message----- From: Vicky Collins [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 28, 2007 11:27 PM To: Braillenote List Subject: [Braillenote] watch your service contract dates Hi All, I had previously mentioned here that I had sold my BrailleNote mPower and its accompanying Sendero GPS. However, when that sale didn't take place in the end, not knowing what I was going to do next with the unit, I decided to check into renewing the annual service agreement. I hadn't done this before, thinking to let the new owner handle that with HumanWare, assuming they wanted to renew. So, as mentioned, when the sale didn't go through, I called HW and asked them about renewing the warranty/service contract. Now, I knew the warranty had expired very early in this month; however, since it had been less than thirty days since the expiration, I was thinking HumanWare might allow me to renew the warranty without sending the unit back to HW first. But, when I talked with HW today, I was informed that I would need to send the mPower back to have a technician check it out first. Actually, being on the list for sometime now, the HW response wasn't entirely unexpected. But, it was kind of interesting to see just how closely after the service contract expiration date they then require one to send back a unit to have it checked out, rather than maybe just charge a late fee or something. And, no, grin, as my unit isn't sick, and as I could still very well sell the BN and GPS at some point, I don't plan to send it back to the HW hospital right now. Vicky Collins [EMAIL PROTECTED] ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
