Hi Rey,
Before reinstalling KeySync on your laptop try uninstalling both KeySync and
NetFrames2.0. You may also need to uninstall Adobe before NetFrames2.0.
After that try reinstalling NetFrames2.0 then Adobe or if you install Adobe
NetFrames2.0 will automaticly install. Now try to run Adobe and see if it
runns like it suppose to. If it does then follow it up with the
installation of KeySync. Then run Adobe and KeySync and see if that works.
----- Original Message -----
From: "Ray Campbell" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Monday, May 19, 2008 9:36 AM
Subject: [Braillenote] Big Keysync Problem
Hello All:
I've got a big Keysync problem and I'm wondering if anyone knows how I
can fix it. This problem is with my Dell Inspiron 1501 Laptop running
Window-Eyes. I've got a Braille Note mPower BT32 and my wife has a
Voice Note mPower.
Here is what happened. Keysync was running fine on the Laptop until
this past weekend. When working on the Laptop on Saturday, I got a
request to update the Adobe Reader to Version 7.1. As part of doing
this, I got a message that there were some issues with .net framework
version 2.0 and did I want Adobe to undo some of the changes made in
.net framework 2.0. I should have said no, but said yes.
It was then that the problems started. The next time I tried bringing
up the laptop, I got an error from Keysync saying that some .net
framework .dll file whose name I can't remember could not be found. I
tried re-installing Keysync, but either got the error asking me if
Keysync or ActiveSync is running on the PC which they are. Or, I'd get
an error saying to install the latest Keysync Desktop software and try
syncing again with the Braille Note.
OK, I figured, I'd re-download the latest Keysync and install it. Well,
when I did that, what now happens is that Keysync comes up and says it
has encountered a problem and needs to close. If I try starting Keysync
manually from the start->All Programs->Humanware->Keysync program group,
I get the same error.
I think there is something wrong with my installation of .net framework
version 2.0. I have tried both repairing and uninstalling .net
framework 2.0 without success. What will happen is the .net framework
repair or uninstall utility will run for a while like it's doing its
work, then it will say the .net framework repair utility has encountered
a problem and needs to close. If I hit send or don't send on this error
report dialog, then .net framework runtime service gives me the same
thing, that it has encountered a problem and needs to close.
What I think would fix my problem is to force Keysync to use the .gip
file for .net framework and re-install the components. I can't figure
out how to force Keysync to do this and I haven't found a way to
re-install the components any other way.
BTW, I did try doing a system restore back to before the Adobe update
and System Restore won't complete this.
So, anyone got any ideas of what I can do to fix this? I'm running
Norton Internet Security on the laptop with all updates so don't suspect
it's a virus of any kind causing this
Thanks for any and all help in advance.
Ray Campbell, Help Desk Technician
Adaptive Technology Center
Chicago Lighthouse for People Who Are Blind or Visually Impaired
1850 W. Roosevelt Road
Chicago, IL 60608
312-997-3651 (Voice/Relay) or
888-825-0080 (voice/Relay)
[EMAIL PROTECTED]
AIM Screen Name: tclhelp
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