Hi,
I don't know about the rest of you, but I've had enough problems with
my BrailleNote that a maintenance agreement was absolutely essential. Now,
if someone has an older unit, and they want their braille display cleaned
and their unit serviced, they have to pay for it every year, right? How
much does that, in itself, cost? Also, if I have a unit beyond 3 years old
and I send it in for maintenance, am I at the bottom of the list? Do I get
service after other individuals who have newer units with maintenance
agreements? I am concerned because I've had my unit 2 years, and I'm just
starting college this fall. If I have a problem with my BrailleNote during
college, I want a maintenance agreement, and I want FAST SERVICE from a
company I can trust.
I know there aren't necessarily answers to these questions. I'm just
posing them because I believe everyone will be worried and have similar
concerns.
Thanks,
Craig Warren
On 7/28/08, Evelyn Weckerly <[EMAIL PROTECTED]> wrote:
>
>
> Date: Mon, 28 Jul 2008 20:23:17 -0400
>> To: rhonda stogner <[EMAIL PROTECTED]>
>> From: Evelyn Weckerly <[EMAIL PROTECTED]>
>> Subject: Re: [Braillenote] important: please read what we found out about
>> Maintainance agreements
>>
>> Hi,
>>
>> I used to buy maintenance agreements for my Blazie units, but that always
>> included the annual upgrade. Since upgrades are not included with Humanware,
>> I have never bought a service agreement and don't intend to.
>>
>> Evelyn
>>
>> At 07:55 PM 7/28/2008, you wrote:
>>
>>> This is bad news for those wanting to sell their units. Those people who
>>> have only used their units a few
>>> times really cannot sell them for much money, if the unit runs 6.2. That
>>> would mean that particular unit is
>>> three years old, and wouldn't meet guidelines to be fixed, without the
>>> individual paying out a lot of
>>> money. I'd say this will make it more difficult for someone to get much
>>> money out of an older unit.
>>> On Mon, 28 Jul 2008 18:46:24 -0500, Chuck and Sharon Campbell wrote:
>>>
>>>
>>> >Tonight, I'm writing with what, I feel is a very important
>>> >message. Chuck and I spoke with Julie in Customer Service this
>>> >afternoon at HumanWare. We were told, much to our shock that you
>>> >cannot purchase a maintainance agreement for your unit after
>>> >three years. People, even if you buy a new More-power tomorrow,
>>> >if you keep up your maintainance agreements, if you use your unit
>>> >with care, if you have it serviced, you will not be eligible to
>>> >get the maintainance agree for the fourth year. If anything
>>> >happens to your unit on the day or after the end of your third
>>> >year, you're responsible to foot the whole cost. In other words,
>>> >it doesn't matter if you have a Kgs or Tiemann display. She also
>>> >told us that this was a ruling passed down by Dominick on June
>>> >19, 2008. We then asked her why no one was notified on either
>>> >the BrailleNote list, or on the BN Announce list? She didn't have
>>> >an answer other than to say they had the information there, and
>>> >she couldn't speak as to whether it had been sent out or not.
>>> >Now, I think Chuck and I understand better why people are
>>> >selling their BrailleNotes, they must have called in and received
>>> >this same information. It's beginning to make sense.
>>> >We just feel that everyone out there has a right to know what's
>>> >going on.
>>> >Living in the Present One day at a time, This is enough. Do
>>> >not look back and grieve over the past. For it is gone. And do
>>> >not be troubled about the future. For it has not yet come. Live
>>> >in the present, and make it so beautiful. That it will be worth
>>> >remembering.
>>> >
>>> >___
>>> >Replies to this message will go directly to the sender.
>>> >If your reply would be useful to the list, please send a
>>> >copy to the list as well.
>>> >
>>> >To leave the BrailleNote list, send a blank message to
>>> >[EMAIL PROTECTED]
>>> >To view the list archives or change your preferences, visit
>>> >http://list.humanware.com/mailman/listinfo/braillenote
>>>
>>> ___
>>> Replies to this message will go directly to the sender.
>>> If your reply would be useful to the list, please send a
>>> copy to the list as well.
>>>
>>> To leave the BrailleNote list, send a blank message to
>>> [EMAIL PROTECTED]
>>> To view the list archives or change your preferences, visit
>>> http://list.humanware.com/mailman/listinfo/braillenote
>>>
>>
>
> ___
> Replies to this message will go directly to the sender.
> If your reply would be useful to the list, please send a
> copy to the list as well.
>
> To leave the BrailleNote list, send a blank message to
> [EMAIL PROTECTED]
> To view the list archives or change your preferences, visit
> http://list.humanware.com/mailman/listinfo/braillenote
>
>
--
Craig Warren
818-0510
___
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
