Hi list,
Well, I have been busying myself with studies for final exams.
While doing that, I have read divergent comments regarding the
behavior of this list and attitudes of the company. Some
comments made me think of "virtual warfare" in this list - where
we have "warlike" comments that some people have labeled as
inappropriate and rude. Well, here's my opinions on recent
posts:
* The best way to raise a complaint is, in my opinion, through
direct confrontation through email communication. Just because
we have the list and a number of HW staff monitoring and reading
this list does not mean that HW people would respond to all of
our complaints. If we keep complaining about certain things that
disturb the minds of listers, then I think that it should be sent
offlist "directly" to the persons involved. In the case of
discussion about the goods and bads of companies, I believe that
there should be tollerance (as an exception); but repetitive
negative comments that should have been sent privately is, in my
opinion, somewhat "blackens" the list atmosphere, particularly if
a comment is a personal comment "directed" at the company.
* Personally, I think the best way to get technical support is
through "digital" talks - this list, as well as similar
activities. Talking on the phone is okay; but I know that people
who knows a lot about BrailleNote family happens inuse emails to
communicate with users (Maurice is a good example). Also, don't
say something about Tech Support by just contacting them just
once or twice; as somebody had said, even amongst tech support
folks, there could be someone who is knowledgeable about
BrailleNote and is willing to help you.
* I have only one comment about languages: there are some words
that "may" disturb people's feelings (please don't mention them).
This list has so many people from various backgrounds who brings
diverse levels of understanding and different methods of
communication. So, let us try to make this list a place where
people can talk about BrailleNote without disturbing anyone
through use of language?
* As for development of features, I personally suggest that we
listen to opinions from "experts" to see how they feel. I'm
talking about long term users of BrailleNote, programmers and
company representatives. The company would have the final
saying, but listening from the experts would be a good idea too,
particularly those who are programmers or would-be programmers
who understands how BrailleNote family (called embedded systems)
works, as well as individuals who have used this device long
enough to know how it works.
That's all I have today. Sorry if I said inappropriate
comments... I hope this post was useful in some ways.
As for the Wiki situation, I'll try my best to contact them next
week (during Spring Break) to see what's going on.
Cheers,
Joseph
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