Richard I understand your frustration. Trust me I know. I could
never get help from tech support. Last time I had to wait for a
long time to get help on a certaint problem and what do I get? I
get yelled at! I was asking for help with keySync which
unfortunately I never got help! Its been acting weird. Your
right about Sendero! Everytime I have a problem with my
BrailleNote or gps Mike May and Chris Grabowski always rush to
help you! Also I got to hand it to Charles Lapierre I think
that's how you spell his last Name he works for Sendero as well!
So hw please step up to the plate! If you know what I mean!
----- Original Message -----
From: richard synnott <[email protected]
To: Rhonda Stogner <[email protected]>,
[email protected],[email protected]
Date sent: Mon, 18 May 2009 10:43:13 +0100
Subject: [Braillenote] Hw tec support.
I think that Hw tec support is woeful.
When someone emails a problem to any of the other lists that i
subscribe to, as well as people that belong to that list
responding, a person from within the rellevant company always
responds.
I only have to site Sendero as an example. Mike or Chris are
there in a flash to help out. In fact, they often both respond.
Does anyone from Hw ever read and monitor emails sent to the
list?
Let's see how long it is before someone from Hw responds to
Kylie's problem.
When the braille display stopped working on my m-power, I
purchased a pk, and I transfered my keylist files, via a cf card,
to my pk, and all the information on them is intact.
As well as the address list, I have 4 other keylist files which I
have modified, and transfered succsessfuly.
I only mention this to demonstrate that it can be done. As to
what the problem is, I'm afraid I've got no idea.
All the best, Richard.
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