Hi,

If they have already gone through resets, couldn't this have triggered
that infinite reset thing? Or is that not present in the apex?

Thanks.

On 1/29/10, Joseph Lee <[email protected]> wrote:
> Hi,
> This kind of thing might be a manifestation of our USB issues. Try
> connecting the hard drive after the Apex starts up.
> Cheers,
> Joseph
>
> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]] On Behalf Of Wendy Cooper
> Sent: Friday, January 29, 2010 6:03 AM
> To: [email protected]
> Subject: [Braillenote] Apex locked up
>
> Our son's Apex locked up while trying to connect to a hard drive.  It won't
> get past "Starting Keysoft".  We have tried everything including resets,
> taking battery out, etc.  Can't get it to active sync as we can't get past
> the "starting keysoft" display.  Any suggestions before we send it away?
> Thanks
> Wendy
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