Hi all, I have a request in with Tech Support on this, but I thought I'd see if others have dealt with this issue before. My Apex has apparently lost all of its authorizations. It won't play RFB&D books. It also won't access the dictionary and thesaurus. The menu items and hotkeys for the dictionary and thesaurus are simply inoperative or are gone from the menus. I believe there was also an entry for GPS that would permit making trial use of the GPS option, but that seems to have gone to the great beyond as well.
I have a suspicion of when all this may have happened. A couple of days ago I was browsing on the Internet when my Apex froze. I couldn't seem to get unfrozen by normal means, so I hit the Reset button. I was somewhat surprised when I started getting messages about installing and unpacking, but I figured some fairly serious corruption must have happened to some of the application-related files and the unit was refreshing itself with clean copies of those files. It didn't occur to me that the unit could wipe out its own authorizations in the course of reinitializing. I have tried the short and long presses of the Reset button so far. I have not tried holding down dots 4-5-6 while hitting Reset. I have a backup I made today as well as another from a little over a week ago that I could perhaps use to restore things--assuming the authorizations live somewhere in those backups or at least in the older one. All that said, what would experienced Apex users do in this situation? I'm inclined to wait to hear from Tech Support, but if something as simple as restoring an old copy of keysoft.ksd might do the trick, then I might be tempted. Thanks, Jerry Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
