Hi all, My issue has been resolved. I'll share the main points just in case it helps somebody else. According to Humanware I must have held down dots 1-2-3 during reset. I sure can't picture having done that by accident. I can only guess that I might have been trying to move to top-of-page in the browser and happened to be holding down those keys when I hit Reset. I don't think the Apex spontaneously rebooted itself, but at this point I can't really be sure of anything. Anyway, I am told that the reset with dots 1-2-3 will remove Keysoft extensions such as the Oxford Dictionary and Thesaurus. I guess it must eat authorization keys of some kinds, too, since it ate my RFB&D key. Interestingly, I guess my dictionary/thesaurus key must be more permanent since that extension is back working even though I only downloaded the software module itself without actually entering a new key as such.
Once I re-downloaded the dictionary and verified that it was working, I went back to RFB&D's web site and regenerated my key for them. I typed the key in and now have access to RFB&D material again. Thanks for all the good suggestions. Regards, Jerry Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
