I am strongly inclined to go with a hardware issue. It sounds like there is some problem between the battery connection and the Apex, since you say that often you can only get things working when the adapter is connected. That seems to indicate that the Apex is not getting power from the battery, which is why not even a reset will help. As Joseph said, see if you can get a replacement battery and/or send the unit in for servicing. I hate to have to do that to you as I know how hard it can be to be without these devices, but yours is the first case I have heard of like this so I doubt it is software related. Sorry I cannot bring any better news...
On 9/5/10, Joseph Lee <[email protected]> wrote: > Hi Sherri, > Sorry to hear that... Sounds like a battery thing. As a last resort, try a > Hardware-based Clean Reset (not Software-based Clean Reset, or ROM Reset); > yes, there are other "undocumented" resets available that many users are > unaware of. Do not ask me here for instructions on this - it's some > information that only hackers and experts know. Before doing hardware-based > Clean Reset, make sure to make a complete backup of your Flash Disk, as > doing so "reformats" it. > For those who are adventurous, here are a few hints: one is something more > destructive than mPower version and another one is a hidden command under a > hidden menu somewhere. I and others may have touched this subject before - > for a complete description, ask me and alex Hall off list. > If that reset didn't fix it, then I bet it's time for a replacement battery. > If the replacement is not working, then I guess it's time to replace the > adapter. Have you managed to ask someone to put their Apex battery in yours > to see if it recognizes it? At this point, based on your situation, a > hardware issue might be causing this problem. > Cheers, > Joseph > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Sherri > Sent: Saturday, September 04, 2010 9:00 PM > To: Braillenote List > Subject: [Braillenote] I love my Apex but ... > Importance: High > > Okay, I have reached the end of my rope with this Apex. I am still having > the same battery issues I have had all along. Even with the latest update, > sometimes, when I unplug the Apex, it won't start, won't turn on and I can't > even reset it without plugging it back in. Now, it is plugged in and it just > restarted itself and did a memory scan for no apparent reason. This is with > it in the off position. This is the second time today this has happened. I > feel I have spent a tremendous amount of money for something that should be > far more reliable than it is! Sometimes I take it places and go to turn it > on and it will not start and I cannot perform a reset, so it is useless to > me! I am very disappointed and hope there is some way to rectify this > situation, because other than this problem, it is a great piece of adaptive > equipment. Thank you. > > > Sherri Brun, NFBF Secretary and NewslineR Coordinator > E-mail: [email protected] > http://www.nfbnewslineonline.org > http://www.nfbflorida.org > > "Don't give up something you want forever for something you want only for > now!" > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
