Based on one of the Talking Communities presentations by Humanware, it would seem that they prefer to talk to customers in person. That said, last week I called the 800 number, managed to get into the queue for tech support, and sat there for over half an hour before suddenly being dumped into a voice mail box. I'd have to say that that didn't make me very happy since I had resolved to hang on until it was my turn. If you manage to get to the front of the line, you *know* you'll get to talk to somebody, but if you get dumped into voice mail, you never know when or if you'll get a call-back. I hope things are getting better as the swell of people trying to update their Apexes gradually ebbs.
Regards, Jerry "Crystal French" <[email protected]> Sent by: [email protected] 02/25/2011 09:23 AM To <[email protected]> cc Subject [Braillenote] About Humanware tech support Hi, First, Joseph that was a well stated bug report you sent to Humanware. I wrote to tech support a few days ago about wireless issues. A few months ago I wrote to tech support about a problem I was experiencing. I'm just wondering if tech support actually follows up with messages sent to them? Other than an automatic reply I never had acknowledgment from them. Just my own opinion, but the quality of tech support and customer service a company provides can really make a difference. Crystal ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer. ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
