Hi,
On the few occasions on which I had to calb tech support, I have
gotten help and/or received a call back after being asked to
leave a voice message. Most of the time, however, I call my
dealer. He's a good one and provides good help every time.
Evelyn
----- Original Message -----
From: Patricia Kepler <[email protected]
To: <[email protected]>, Braille Note Mailing
List<[email protected]
Date sent: Fri, 25 Feb 2011 08:51:28 -0800
Subject: Re: [Braillenote] About Humanware tech support
I have had a few experiences now where I had a problem the
service rep
could not help with. two of these times I was promised a call
back and did
not get it.----- I eventually got help from one of the techs
at the
Commission for the Blind.
Original Message -----
From: <[email protected]
To: "Braille Note Mailing List" <[email protected]
Sent: Friday, February 25, 2011 6:47 AM
Subject: Re: [Braillenote] About Humanware tech support
Based on one of the Talking Communities presentations by
Humanware, it
would seem that they prefer to talk to customers in person. That
said,
last week I called the 800 number, managed to get into the queue
for tech
support, and sat there for over half an hour before suddenly
being dumped
into a voice mail box. I'd have to say that that didn't make me
very
happy since I had resolved to hang on until it was my turn. If
you manage
to get to the front of the line, you *know* you'll get to talk to
somebody, but if you get dumped into voice mail, you never know
when or if
you'll get a call-back. I hope things are getting better as the
swell of
people trying to update their Apexes gradually ebbs.
Regards,
Jerry
"Crystal French" <[email protected]
Sent by: [email protected]
02/25/2011 09:23 AM
To
<[email protected]
cc
Subject
[Braillenote] About Humanware tech support
Hi,
First, Joseph that was a well stated bug report you sent to
Humanware.
I wrote to tech support a few days ago about wireless issues.
A few months ago I wrote to tech support about a problem I was
experiencing.
I'm just wondering if tech support actually follows up with
messages sent
to them?
Other than an automatic reply I never had acknowledgment from
them.
Just my own opinion, but the quality of tech support and customer
service
a company provides can really make a difference.
Crystal
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