Hello, everyone,
I will begin by saying that I use an Apex running the latest
version of KeySoft.
I upgraded the KeySync software to version 4. Since upgrading to
that version, I have not been able to synchronize my contacts and
planner. I suspect that there is something wrong with the
KeySync software but tech support says no. I say this because I
have another PDA which synchronizes just fine. However, I update
addresses and calendar items using the BrailleNote so that's what
I want to synchronize first. I have Norton Internet Security on
my computer but I have disabled the firewall feature. I get a
message that asks me to make sure that both ActiveSync and
KeySync are connected and running, and they are. I was able to
sync with no problem before upgrading to the latest version of
KeySync. I will also add that my husband uses a BrailleNote
M-Power and I can't synchronize with his machine, either. All of
the reasons given above are what leads me to think that this is a
KeySync issue.
Any advice and help would be much appreciated.
Karen McDonald
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