Well, when I first got my mPower, the spacebar got stuck and made the unit almost unuseable after a few months. To make a long story short, it got sent in four times, with the fourth time being a full keyboard replacement. After all that, the spacebar was still tilted and in danger of getting stuck (yes, even after a new keyboard). My flash disk also got corrupted, so they said they replaced it, and it got corrupted again. That taught me to stop using keymail, and I have so far had no problems with my apex after about a year and a half... Knock on wood!
On 7/16/11, Chris Nusbaum <[email protected]> wrote: > Could anybody help Katie with HW? Her email follows my signature. > > Chris > > "A loss of sight, never a loss of vision!" (Camp Abilities motto) > > The I C.A.N. Foundation helps visually impaired youth in > Maryland have the ability to confidently say "I can!" How? Click > on this link to learn more and to contribute: > www.icanfoundation.info or like us on Facebook at I C.A.N. > Foundation. > > > > Sent from my BrailleNote > > ---- Original Message ------ > From: Katie Wang <[email protected] > Subject: [nabs-l] frustration with Humanware-- Any suggestions? > Date sent: Fri, 15 Jul 2011 17:34:20 -0400 > > Hello, all, > Sorry that this sounds like an off-topic rant, but I'm having > some > major issues with Humanware and wonder if any of you has had > similar > experiences or any advice to offer. I sent my Braille Note PK in > for a > routine battery replacement toward the beginning of June-- the > unit > was in perfect working order otherwise-- but when I got it back > about > two weeks ago the unit wouldn't even turn on. I sent it back for > a > re-service right away, and they ended up having to replace the > main > board of the unit (for some reason that no one could explain to > me, it > was broken during the first, supposedly routine repair). I just > got > the unit back today, and guess what... the compact flash card > slot > isn't working! I spoke firmly with both the technical support and > customer service representatives there to express my displeasure, > and > they have instructed me to send the unit back in again, as no one > seems to have any idea about what may have caused the problem. > Of > course, all the re-servicing has been free of charge, but I > personally > find the situation ridiculous; I have been pretty satisfied with > Humanware up until now after being a BN user for the past 6-7 > years, > so this is a huge disappointment. Has anyone had similar > problems with > either Humanware or any other assistive technology vendors? Did > you do > anything to address the issue other than to follow up with > repeated > phone calls? > Thanks for reading and putting up with the rambling complaint! > Katie > > _______________________________________________ > nabs-l mailing list > [email protected] > http://www.nfbnet.org/mailman/listinfo/nabs-l_nfbnet.org > To unsubscribe, change your list options or get your account info > for nabs-l: > http://www.nfbnet.org/mailman/options/nabs-l_nfbnet.org/dotkid.nu > sbaum%40gmail.com > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > -- Have a great day, Alex (msg sent from GMail website) [email protected]; http://www.facebook.com/mehgcap ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
