Hi Matthew, A couple things to check. Can you try deleting the KeySync folder and let KeySync rebuild your synchronization database? KeySync stores the synchronization data in a folder which, on your system, will probably be in c:\users\username\AppData\Roaming\Humanware. Simply find the folder named KeySync and delete it. When you next sync (assuming it works) the records will be merged between Outlook 2010 and KeySoft, and some previously deleted items may reappear.
Make sure you are not currently using your Apex as a Braille display. Just to make 100% certain of this, reboot your computer without having the Apex connected, and wait for your screen reader to start. Then reset the Apex, connect it to the computer, wait until the connection is established (both the computer and the Apex should make sounds) then enter Utilities, Synchronization and choose Synchronize now. Look for a prompt from KeySync asking whether it is okay to sync with this device, and accept it. See if that works. If it doesn't, know that you are most likely using the Kurzweil Windows Mobile Device Center interface, which is used to transfer between Kurzweil and other devices. I know this because of the "mobile device connected" message that you are receiving - that's produced by the Kurzweil engine. That thing causes a whole host of issues, so you might want to talk to Kurzweil technical support to ask how you might best uninstall it. I know at least a couple of people who had to do this. Good luck and keep us posted, Grant On 03/11/2012, Matthew J <[email protected]> wrote: > Hi all, > > > > Several months ago I wrote to the list and spoke to humanware tech support > in two countries regarding my problem. I own an apex qt32 and am trying to > sync contacts and files under windows 7 64 bit. This is a deal breaker for > me and failure to have this functionality is strongly influencing me towards > the sale of this unit. > > Despite truly amazing customer service from humanware UK, which even > included remoting into my PC for two hours, I had them stumped. US were no > better. I have tried again tonight on two different machines with the same > result, both running win 7 64 bit and Outlook 2010. The Bn reports that it > cannot connect to active sync and the PC just sits there and says mobile > device connected. > > > > In conclusion, either someone solve my little problem or trade me for a > braille sense plus? Lol I'm done with this thing. > > Me > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
