How about antivirus software, firewalls, and so on? Have you
tried disabling all that stuff just to rule any of that out as
possible issues?
Grant
----- Original Message -----
From: "Matthew J" <[email protected]
To: "'Grant Hardy'" <[email protected]
Date sent: Thu, 15 Mar 2012 20:44:11 -0000
Subject: RE: [Braillenote] still having syncing issues
Hi,
I can confirm that I have tried all of your suggestions, even to
the point
of completely removing Kurzweil from the machine and attempting
to
sync...this also in tailed reinstallation of Key sync.
I'm afraid it still fails.
MJ
-----Original Message-----
From: Grant Hardy [mailto:[email protected]]
Sent: Tuesday, March 13, 2012 8:15 PM
To: Matthew J
Cc: [email protected]
Subject: Re: [Braillenote] still having syncing issues
Hi Matthew,
Firstly, did you try all the other suggestions I gave you (i.e.
deleting the KeySync folder, and ensuring that Braille display
activity
isn't trying to happen)?
Secondly, why don't you just try temporarily uninstalling
Kurzweil 1000? It
won't effect your documents, and you'll be putting it back very
soon. We
just want to find out whether indeed this is the problem before
investigating it further.
Cheers,
Grant
On 03/13/2012, Matthew J <[email protected]> wrote:
Hi,
Thank you for this, as it is the first real new lead that I've
received in some time. Anyway, I've emailed Kurzweil tech
support and
this is their response.
Hi. I'm not sure of this. One would think that humanware
technical
support should be familiar with this. I had two raille notes in
my
past and never had a problem syncing.
I do remember that whenever I connected my braille note, I would
hear
that message, but I used to sync my mPower all the time.
There might be a setting in the sync menu, but it has been a
couple of
years and I don't remember<grin>.
Unfortunately, I sold my mPower; so don't even have one to test
with.
See if any of the humanware tech support guys are k1000 users. I
would
suspect that there should be at least one.
I hope you can get this resolved.
I wouldn't think the mPower is any different than the apex with
regard
to syncing.
...ok? pass the buck again, lol,
Mj
-----Original Message-----
From: Grant Hardy [mailto:[email protected]]
Sent: Monday, March 12, 2012 8:48 PM
To: Matthew J
Cc: [email protected]
Subject: Re: [Braillenote] still having syncing issues
Hi Matthew,
A couple things to check. Can you try deleting the KeySync
folder and
let KeySync rebuild your synchronization database? KeySync
stores the
synchronization data in a folder which, on your system, will
probably
be in c:\users\username\AppData\Roaming\Humanware. Simply find
the
folder named KeySync and delete it. When you next sync (assuming
it
works) the records will be merged between Outlook 2010 and
KeySoft,
and some previously deleted items may reappear.
Make sure you are not currently using your Apex as a Braille
display.
Just to make 100% certain of this, reboot your computer without
having
the Apex connected, and wait for your screen reader to start.
Then
reset the Apex, connect it to the computer, wait until the
connection
is established (both the computer and the Apex should make
sounds)
then enter Utilities, Synchronization and choose Synchronize
now. Look
for a prompt from KeySync asking whether it is okay to sync with
this
device, and accept it. See if that works.
If it doesn't, know that you are most likely using the Kurzweil
Windows Mobile Device Center interface, which is used to
transfer
between Kurzweil and other devices. I know this because of the
"mobile
device connected"
message that you are receiving - that's produced by the Kurzweil
engine.
That thing causes a whole host of issues, so you might want to
talk to
Kurzweil technical support to ask how you might best uninstall
it. I
know at least a couple of people who had to do this.
Good luck and keep us posted,
Grant
On 03/11/2012, Matthew J <[email protected]> wrote:
Hi all,
Several months ago I wrote to the list and spoke to humanware
tech
support in two countries regarding my problem. I own an apex
qt32 and
am trying to sync contacts and files under windows 7 64 bit.
This is
a deal breaker for me and failure to have this functionality is
strongly influencing me towards the sale of this unit.
Despite truly amazing customer service from humanware UK, which
even
included remoting into my PC for two hours, I had them stumped.
US
were no better. I have tried again tonight on two different
machines
with the same result, both running win 7 64 bit and Outlook
2010. The
Bn reports that it cannot connect to active sync and the PC just
sits
there and says mobile device connected.
In conclusion, either someone solve my little problem or trade
me for
a braille sense plus? Lol I'm done with this thing.
Me
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