Dennis, Using the Directory option of the File Manager, and pressing SPACE with X (READ with X) at the file name prompt to view all, including hidden, files, check if you have the file Address List in the Keylist folder, and the file Email Folders in the Keymail folder. Note that there should be no .cdb extension. The .cdb files are different, though they have the same names as those whose extensions are not shown. Actually, the files that do not show any extension are .klt (Keylist definition files) and they're the ones you really need in your BN to make Keylist and Keymail work. The .cdb files contain your data (contacts and e-mails), but you seem to have a problem in that area so if you see Address List.cdb or Keylist.cdb or Email Folders.cdb from either the Keylist or Keymail folder, erase them, and double-check because they tend to linger after the first attempt to erase.
Now, if you do not see the files simply named Address List in the Keylist folder, and Email Folders in the Keymail folder, copy them from the Windows folder of the Keysoft Systems Disk. Remember, Address List goes to the Keylist folder and Email Folders goes to the Keymail folder on your Flash Disk. Actually, I suggest that even though you see those files in these folders, copy them still from the Windows folder of the Keysoft Systems Disk (remember to have all, including hidden, files showing so that you can find them in that folder) and replace the ones you may already have in the Flash Disk. It's possible that you have corrupted Keylist definition files. After copying these two files, return to the Main Menu. Enter Keymail (press E) and select the Write an Email option (press W). You SHOULD (and I stress on SHOULD but if not then read on) receive the prompt telling you that no associated database exists and asking you if you wish to create one. Type Y for yes and wait until you are told that the database file has been created. See if you can use Keymail properly. Note that this is an empty database so only the default folders (Inbox, Outbox, Sent, Received, All, Drafts and Trash) are there, empty of course. If you try to connect to your ISP and you cannot choose the directory of service, then you must create that account again by going into the Keymail Setup Menu (press S) and enter the Directory of Services menu (press D). If you are not prompted about creating a database, then exit Keymail, and go into the File Manager, Directory option, once more. Select the Flash Disk and the Dictionaries folder. Press SPACE with X (READ with X) to have all, including hidden, files listed. Navigate to the file called Keysoft.ksd. Press BACKSPACE with C (CTRL with I) to erase it and type Y to confirm deletion. As soon as it is erased, press RESET with no keys held down (no need to return to the Main Menu). Doing this will reinitialize your BN and revert all settings to the factory defaults. You will not lose any files but will need to configure all settings once more as if you just received your BN and took it out of the box. This includes speech and Braille display settings, the clock and calendar, internet options, the entries in the Address List under the Keymail Setup Menu, etc., etc. When you've configured everything to your liking again, check if you can now use Keymail. If so, then exit to the Main Menu, press A to enter the Keylist Menu, type A as though to add a record, and you SHOULD receive the prompt that no associated database exists and you would be asked if you wish to create it. Reply with Y for yes and wait until you are told that it is created, at which point, press SPACE with E (ESCAPE) to exit. I hope this will help straighten things out, Dennis, but if you can get tech support from folks at PDI in NZ (I'm not sure how good is PDI tech support locally in the UK), then so much the better. In fact, if this suggestion of deleting the Keysoft.ksd file still doesn't work, then I think you really need to get in touch by phone with tech support specialists so that they can better guide you through the sorting out of your BN problems. HTH, Roselle >----- QUOTED MESSAGE ----- >Sent by: "Dennis Freedman" <[EMAIL PROTECTED] >OK here I go again. After reading through the many and very helpful, very >explicit replies to my message (oh boy, don't some of you spend hours trying >to help? imagine how much you could be paid for this!). I have found the >following: >My backups (yes, all three of them) seemed to have problems; >I have now plenty of free space on my flash disk - yes, I did have nested >folders within folders within folders; >I have re-installed KeySoft 5, all is well, but still get the dreaded >message 'cannon find mail folders'; and >my address list seems to have disappeared. >I have even tried creating these folders manually (yes, I realise the book >says these are created internally but thought it was worth a go). >When trying to write an email I was asked if I wanted to create a new >address list, and did so. >So, still can't read mail, or seemingly write it for some reason. >I am still unclear as to which files I can safely delete in order for the >system to recreate them (or is it a case of clearing my flash completely >(and Keysoft too?) and reinstalling version 4.01? >Any help welcomed - I don't really want to have to return the unit if at all >possible.
