Hello List,
I paid for my hardware upgrade, got Keysoft 5.0, then 5.1, what more would
one want for their money? I for one am enjoying working with what I have
now rather than waiting for more pie to drop out of the sky! I'll be
taking a trip shortly and I'll be using my BN on the road for Email! As I
change email providers, the BN has been a valuable tool! I have been able
to gracefully keep track of the old address to determine the status of a
good many things! Most technology has problems perhaps and there is still
much I don't know about my bn, but I'm thoroughly enjoying the capabilities
I have with it!
Jim Aldrich At 02:43 PM 04/13/2004 , you wrote:
Hi, Jonathan and everyone on the list. I tend to agree with Sandy. I have
heard all of the things from Jonathan and while I feel he is sincere in
what he says, still, I come away with nothing to cling to. I don't know if
we will see anything by the summer shows or will I be waiting until the
first quarter of next year. I have no idea. I have no idea what I will
see, either. Will it be hardware or software or both? My SMA only will
cover software.
Sandy's comment concerning the SMA made me think. I paid 145 dollars or so
for my two downloadable upgrades. If nothing is forthcoming before
december of next year, does that mean I just threw away 145 dollars? Do
the upgrades have to be within a one year period of time or is it whenever
they come out?
I never asked that question of my sales person and I don't believe that I
was told that only if the two upgrades come out within a one year period
of time that I would be elligible for them. If I paid 145 dollars for two
upgrades, I would think I would get those no matter how far apart they
were. I have only past PDI behavior to base anything on, but basing my
conclusion on the past performance of PDI, I don't see how they will come
out with two major software upgrades before december of next year. Does
that mean I over paid when I didn't have to?
Does that mean I pretty much lost money when I could have just paid for
one update?
If I don't year anything on the list, guess I will have to call humanware
customer service and get them to explain it to me. But I am not going to
be a happy person if I paid 145 dollars for only one upgrade. It wouldn't
make me want to pay for a SMA in the future.
At 4/12/2004, you wrote:
Hi Jonathan,
Information is information. No matter how scurrilously obtained these
posts have had two major effects, 1; They sparked off a very fruitful
discussion, which, I believe, has lead to a distillation of ideas, IE,
that most of the fixes and improvements requested by list members, can
only be met by a major upgrade of the OS and browser. Rather than wait
for small fixes from pulsedata, with a suitable upgrade, we could obtain
genuine connectivity with the main-stream if pulsedata will only
recognise this fact. 2; While this info may have come through a round
about means, you have not actually disputed any of the assertions. For
me, a bn user of some 2 and a half years, this info has made me think
very seriously of going for the trade-in option (the bar code reader
clinched it) So I have decided to give my bn 6 months to get its act
together and provide me with the kind of functionality which is
available to everyone else.
Lastly, I am, as are many others I note from comments on the list,
tired of hearing that "Good point, it will be added to the list for
future upgrades" If PDI seriously think that tipping your hand to the
competition by committing yourselves to merely bringing the bn a
fraction closer to what they already provide will actually diminish your
competitive edge, I can only say that you have lost the plot, you have
also lost the competitive edge. We want clear cut commitment, both
within a fixed time reference and a defined target of functionality from
PDI and we want it now so that we can make informed choices with regard
to where we continue to put our cash.
I seem to remember paying for a SMA which, supposedly entitled me to 2
major upgrades in one year. Where is the second part? I am not rich and
have no intention of "forward financing" PDI, so where and in what form,
is my upgrade?
Hoping for a real, factual and informative response (the feel good
factor I can get from Harry Potter) I look forward to hearing your reply,
Sandy.
> ----- Original Message -----
>From: Jonathan Mosen <[EMAIL PROTECTED]
>To: Braillenote List <[EMAIL PROTECTED]
>Date: Thu, 8 Apr 2004 09:23:15 +1200
>Subject: Re: [Braillenote] The BrailleNote e-mail list
>Hi Sabahattin. The name "Kirstyn" is an alias. The person concerned has
>apologised, senior people at the company concerned have assured me that
>the person concerned acted on their own, and I accept unreservedly both
>the apology and the assurance. We can now move on in the likelihood that
>this unfortunate behaviour won't occur again.
>Jonathan Mosen
>BrailleNote Product Marketing Manager
>Pulse Data International Ltd
>DDI: +64-3-373-6192
>Fax: +64-3-384 4933
>Mobile: +64-21 466 736
>Email: [EMAIL PROTECTED]
>Internet: www.pulsedata.com
>___
>To leave the BrailleNote list, send a blank message to
>[EMAIL PROTECTED]
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>http://list.pulsedata.com/mailman/listinfo/braillenote
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Paul Henrichsen
<[EMAIL PROTECTED]>
<home.pacbell.net/paulh52>
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