That's something that I wish we all know, although it differs from what
Marlene Green told me. She said they send out letters a month or so
before, but they're sent free matter for the blind. She also says we're
sent a receipt or some kind of copy of the contract, or something to show
it's renewed, but I know we didn't get anything when we renewed a couple
years ago. I had to call PDH to make sure it had been renewed. But now
that I know I can't depend on receiving something from them to know when
it's time to renew, I intend to be more proactive in marking down the dates
when I renew and calling when I think it might be time for another
renewal. I wish it didn't have to be that way, but I know that, working
for DMV and getting calls from people who suddenly discover their license
has expired and they didn't get a notice from us, I need to take my own
advice to them and monitor the contract renewal date myself, just because
these things happen. But still, I wish that there were a more reliable way
to send out renewal notices, and a more reliable way of letting us know our
payments for a new contract had been received. I can't remember for sure,
since it's been a while since I got a renewal notice, but it seems to me
that nothing's mentioned about the option to call and renew over the phone
with a credit card. It seems to me that I've always gotten a Braille
letter telling me it's time to renew, along with a printed form or contract
to be filled out and sent back with a check. I'm lucky in that I have a
wonderful husband to do this for me, but I get the impression that many, if
not most, blind people don't have this luxury. I would suggest that either
the form be discontinued, or a duplicate of it be sent in Braille, or that
the Braille letter saying it's time to renew give the recipient the option
to call in with a credit card and renew over the phone. Just some thoughts
from someone who was distressed to find out a service contract she valued
and thought she had was in fact expired since December, 2003.
Peggy <who already misses her BN, which she sent off today>
At 04:03 PM 2/21/2004 -0800, you wrote:
Hello Don,
My dealer told me that no letter would be sent to me after my first year
with the service contract. he said that i would have to initiate a call.
www.helpinghands4theblind.com
----- Original Message -----
From: "Don Bishop" <[EMAIL PROTECTED]>
To: "Braillenote List" <[EMAIL PROTECTED]>
Sent: Friday, February 20, 2004 6:14 PM
Subject: Re: [Braillenote] Service contracts
> This whole discussion got me to thinking about service contracts also.
When my first year was up, (the one on the
> original purchase), I got a notice saying I could purchase the service
contract for a year or also purchase for 2 years. I
> opted for the 2-year agreement.
>
> On seeing the comments here, I just realized I do not recall having
received any notification that the contract was ready
> to expire and needed to be renewed. My contract should have been up for
renewal in December. Now I'm not sure just
> what will happen, but it really is disturbing that notifications aren't
sent out apparently.
>
> I'll need to call hw on this one too.
>
> So Peggy, you're definitely not alone.
>
> Also, a while after I got my bn, my wife also purchased one. When her
year warranty was up, she received a notice
> allowing her to purchase the service contract. I reminded her of my
2-year agreement so she asked for that, but hw
> acted as though no such thing had ever existed. She got the 2-year
agreement, but certainly no discounted price. Not
> really sure what all this is about, but it really is frustrating.
>
> Don
>
> On Fri, 20 Feb 2004 16:13:13 -0800, Peggy Kern wrote:
>
> Hi, all. I finally got through to PDH. Their phone lines had been down,
> but fortunately the voice mail was working and they were calling people
> back, and I was on their to-be-called list. Anyway, after getting an RMA
> number and everything, I said that I had a service contract, and the lady
> told me their records showed that it had expired last year. I don't think
> this is right, as every time my husband tells me that a renewal notice has
> come for a service contract for my BN, I tell him yes, I want to renew
> it. I don't remember one coming last year, and it seems like when we got
> the last renewal notice and I checked on it, it had been for a period of
> two years or something, but I'm not sure if I'm remembering right. I just
> know that my BN is so important to me that there's no way I'd knowingly
not
> renew a service contract.
>
> This got me thinking about the service contract procedure. We get a
letter
> in Braille telling us it's time to renew, and a printed form to be filled
> out, so it seems that even if we want to renew and think we have, if the
> sighted person doesn't fill the form out or doesn't send it in or
whatever,
> we might think we've renewed and really haven't. I remember renewing
once,
> and when I didn't get any kind of confirmation, I had to call and check
and
> find out that the contract had been extended. I wish there was a way,
> either online or by phone, that we could renew our contracts and keep
track
> of them. I'm not happy at all to think that I'll have to pay $100 an hour
> for labor if in fact they insist that I don't have a contract that I
> thought I had.
>
> Peggy
>
>
>
> mailto:[EMAIL PROTECTED]
> http://www.home.earthlink.net/~kernsac
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>
>
>
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