Hi all, firstly, if you require technical support for your BrailleNote product, your first point of contact is HumanWare in your country of residence. The role that Dean occupies is designed primarily for matters that need to be escalated. Dean can then work with the Development team here if necessary. But a phone call to tech support is the way to initiate an inquiry.
Dean has traditionally also assisted via this list. That role will resume quite soon. In terms of getting any concerns you have resolved, it is very difficult to handle individual concerns or complaints of a unique nature on a public list like this, but that doesn't mean we're not interested in hearing them, quite the opposite in fact. So please feel free to write to me. A number of you have done this over the years and I think know that I generally return e-mails promptly and will investigate any concerns. We appreciate your business and your satisfaction is our priority. Thanks, Jonathan Mosen BrailleNote Product Marketing Manager HumanWare DDI: +64-3-373-6192 Fax: +64-3-384 4933 Mobile: +64-21 466 736 Email: [EMAIL PROTECTED] http://www.humanware.com
