Hi Stacey: This is what I discovered after poking around on the PDI site a bit. I'm sorry if it is not helpful because I deleted your previous message and thus cannot remember your exact warranty query.
Warranty Information Adaptive hardware products are warranted against defects in materials and workmanship for a period of 1 year from the date of purchase. During the warranty period, product determined by Pulse Data HumanWare to be defective in form or function will be repaired or, at Pulse Data HumanWare's option, replaced at no charge. This warranty does not apply if the product has been damaged by accident, abuse, misuse, or as a result of service or modification by other than Pulse Data HumanWare. All freight charges to Pulse Data HumanWare's office are borne by the owner; return freight to the owner will be borne by Pulse Data HumanWare. For SMA info, go to the following link: http://pulsedata.com/Products/Notetakers/SMA.asp Though I personally did not find this info incredibly useful, and I think your best bet is to contact a local PDI staff member. I have not, as of yet, located any price for the memory upgrade. HTH, Laura
