Excellent response! This is not the ideal example of good customer service. I think I'll be surprised when I see the update show up in the mail.
Jeff Kisecker -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Ehrler Sent: Monday, April 18, 2005 11:43 PM To: [email protected] Subject: Re: [Braillenote] How long for update Hello Shelley, Well, your guess is about as good as mine or anyone elses. I called Humanware yesterday to ask if or when my update was shipped and they refused to look to see if it is even out the door. The person I spoke to just repeated a couple times that I should get my copy sometime in April or maybe May. At the rate this process is moving, I begin to wonder if June or July is out of the question! If anyone from Pulse Data Humanware is listening, might I suggest that when a customer takes the time to call about things like this, they might at least consider checking their computer to see if product has been shipped instead of more or less telling them to just sit on it and spin! If your customer service people don't have direct access to the shipping information, I would ask "Why not!" One Increasingly Frustrated Customer Richard Ehrler On 2005-04-19 [EMAIL PROTECTED] said: Hi you all, I have a question. For those who have received their Key soft 6 upgrade Compact flash, how long did you have to wait? Mine was ordered at the end of January and it is almost the middle of April and no word. Just wondering if this is normal, smile. Shelley L. Rhodes and Judson, guiding golden ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
