Dear Todd,

Yes, I did work it out and the answer is 33 feet!

The only company I know which gives live tech support and no voice mail is
GW Micro.  I wish PDI would do the same!

Terri Pannett, Amateur Radio call sign KF6CA.  Army MARS call sign AAT9PX,
California
----- Original Message -----
From: "Todd Patkus" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, May 13, 2004 12:09 PM
Subject: Re: [Braillenote] to pdi staff


: Hello, Terri,
:
: Have you read my reply I sent yesterday about the 10 metres Jonathan made
for his walk???  Have you got the answer after I gave you the formula?
:
: As for the tech support, yes, some of the staff are located at their homes
even in other states.  For example, I know two hearing/blind men who
formerly worked for tech support still live in Michigan!  So, you got it
right.  I already told Lisa privately about them.  In addition, I almost
never ring that tech support due to their big lack of communication, so I
let PDI learn a hard way later.
:
: Todd
:
: > ----- Original Message -----
: >From: "Terri Pannett" <[EMAIL PROTECTED]
: >To: "Braillenote List" <[email protected]
: >Date: Thu, 13 May 2004 11:42:08 -0700
: >Subject: Re: [Braillenote] to pdi staff
:
: >The hours for tech support are longer than they are for customer service.
: >Once I called between 5 and 7 A.M.  Pacific time and reached a live
person.
:
: >I think some of the tech support people work from their homes so some
calls
: >are forwarded to a person outside of California.  I don't care where
they're
: >at as long as they can answer my questions.
:
: >Terri Pannett
:
:
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