The hours for tech support are longer than they are for customer service. Once I called between 5 and 7 A.M. Pacific time and reached a live person.
I think some of the tech support people work from their homes so some calls are forwarded to a person outside of California. I don't care where they're at as long as they can answer my questions. Terri Pannett, Amateur Radio call sign KF6CA. Army MARS call sign AAT9PX, California ----- Original Message ----- From: "Lisa Ehlers" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Tuesday, May 11, 2004 1:58 PM Subject: [Braillenote] to pdi staff : Hi Listers, : I guess this is geared more to the staff at PDI but I didn't know if other listers knew this or not. : It seems that one of my favorite people working tech support in the office for PDI the office in the States that is has left PDI. For me this sends up a red flag when a good tech support person leaves a company like PDI. I say this because I started to experience problems with FS staff and their products not too long after something similar happened at FS. I understand that PDI is getting a new tech support person next week and that's great. From talking to a customer service representative at the California PDI office I got the vague impression that tech support has been through a couple workers farely recently. I just always wonder what it means when good tech support leave a company it makes me wonder why they left and if the people replacing them will be as good and helpful. Also the time listed on the recording for tech support hours is incredibly confusing for me since I'm in Guam. The recording says 5 Am to 4 pm and I cannot remember if it lists a particular ! : time zone. If it does list a time zone it is Pacific and from talking there customer service representative these hours are incorrect to the pacific time but might make sense if a person was trying to figure out the time from eastern standard time. My point is the hours are confusing. I think the recording should say something about the hours are 8 AM to 5 PM pacific standard time so there is no confusion for anyone regardless of what zone they are in. : Thank you for reading. I am not trying to complain just voice my concerns. : Thank you for your time and your assistance. : Lisa : : : ___ : To leave the BrailleNote list, send a blank message to : [EMAIL PROTECTED] : To view the list archives or change your preferences, visit : http://list.pulsedata.com/mailman/listinfo/braillenote :
