Hi all,
Perhaps I can help clear up the confusion here.
[EMAIL PROTECTED] writes:
> Hi Lisa, firstly just a note to say that Pulse Data International is now
> part of HumanWare, so PDI as such no longer exists.
>
> But onto your main point, on what basis have you come to the conclusion
> that you don't have 6.11? What message does KeySoft come up with when you
> reset the BrailleNote under installation? All compact flash cards should
> have been updated with the new 6.11 image so I'd be rather surprised if
> you don't have 6.11 on the card.
I've left your quoted text in here, Jonathan.
> Lisa Ehlers <[EMAIL PROTECTED]>
> I would like someone from PDI staff to respond to this post.
>
> Perhaps I am misunderstanding things. I have not been reading list
> messages over the past month or so as closely as I used to.
> I received Keysoft 6.1 upgrade today. I ordered it in November. Never
> mind the seven month wait and the money I paid for it in November. At
> least I had the money then I wouldn't have it now.
(Snip, snip)
Jonathan, what Lisa doesn't say is that the basis for her assumption
is the braille label on the case of the flashcard. I went and checked
my own card case's label, and it indeed says:
KS
6.1
I discovered when I did the upgrade, that I did indeed have 6.1.1. I,
unlike Lisa, decided to just do the upgrade. I didn't pay that much
attention to the Braille Label. Lisa hasn't installed her upgrade
***because the label ***says 6.1******!!! I noticed that other people
have been complaining about this too. Now, if you sent a CD with a
print label that said Peter Paul and Mary No. 1 on it and inside there
was a CD which was clearly The Kingston Trio's album, you'd be calling
the company and burning up the phone wires. Is it too much to expect
that a label in Braille reflect what is actually in the case instead
of what used to be inside? I suggest you call up your california
folks and tell them that people who read Braille, like those who read
print, assume that what they read is accurate, and they better change
those labels, please!
> I was also disappointed to find no label that is supposed to be put on the
> bottom of my unit.
> I considered waiting to call PDI but figured getting the correct info from
> someone like Jonathan or Dean instead of a customer service rep would be
> the more professional thing to do. That way the customer service rep
> doesn't have to deal with these issues and either pretend to know what's
> going on or return my call.
Lisa, the license label is very, very small, and it is very thin. You
could have easily missed it. It was packaged in the little plastic
bag with the card. I found it after some searching. There should
have been a note in the Braille instructions explaining that this
label is small and easily overlooked. Lisa, if you haven't found it
in the bag, it's probably on the floor where you opened the little
bag. Do not bacuum or sweep until you have had someone sighted check
the floor for you.
HTH,
Ann P.
--
Ann K. Parsons
email: [EMAIL PROTECTED]
WEB SITE: http://home.eznet.net/~akp
"All that is gold does not glitter.
Not all those who wander are lost." JRRT
