Well, if I'd get the upgrade I'd download 6.11 if necessary, but it is a mute point since I paid and have nothing to show for it.
I don't have time to be making phone calls to be told I am on a list, but this is truly getting frustrating. I do have a SMA for both units. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ann K. Parsons Sent: Wednesday, May 04, 2005 4:06 AM To: Braillenote List Subject: Re: [Braillenote] to pdi staff Hi all, Perhaps I can help clear up the confusion here. [EMAIL PROTECTED] writes: > Hi Lisa, firstly just a note to say that Pulse Data International is now > part of HumanWare, so PDI as such no longer exists. > > But onto your main point, on what basis have you come to the conclusion > that you don't have 6.11? What message does KeySoft come up with when you > reset the BrailleNote under installation? All compact flash cards should > have been updated with the new 6.11 image so I'd be rather surprised if > you don't have 6.11 on the card. I've left your quoted text in here, Jonathan. > Lisa Ehlers <[EMAIL PROTECTED]> > I would like someone from PDI staff to respond to this post. > > Perhaps I am misunderstanding things. I have not been reading list > messages over the past month or so as closely as I used to. > I received Keysoft 6.1 upgrade today. I ordered it in November. Never > mind the seven month wait and the money I paid for it in November. At > least I had the money then I wouldn't have it now. (Snip, snip) Jonathan, what Lisa doesn't say is that the basis for her assumption is the braille label on the case of the flashcard. I went and checked my own card case's label, and it indeed says: KS 6.1 I discovered when I did the upgrade, that I did indeed have 6.1.1. I, unlike Lisa, decided to just do the upgrade. I didn't pay that much attention to the Braille Label. Lisa hasn't installed her upgrade ***because the label ***says 6.1******!!! I noticed that other people have been complaining about this too. Now, if you sent a CD with a print label that said Peter Paul and Mary No. 1 on it and inside there was a CD which was clearly The Kingston Trio's album, you'd be calling the company and burning up the phone wires. Is it too much to expect that a label in Braille reflect what is actually in the case instead of what used to be inside? I suggest you call up your california folks and tell them that people who read Braille, like those who read print, assume that what they read is accurate, and they better change those labels, please! > I was also disappointed to find no label that is supposed to be put on the > bottom of my unit. > I considered waiting to call PDI but figured getting the correct info from > someone like Jonathan or Dean instead of a customer service rep would be > the more professional thing to do. That way the customer service rep > doesn't have to deal with these issues and either pretend to know what's > going on or return my call. Lisa, the license label is very, very small, and it is very thin. You could have easily missed it. It was packaged in the little plastic bag with the card. I found it after some searching. There should have been a note in the Braille instructions explaining that this label is small and easily overlooked. Lisa, if you haven't found it in the bag, it's probably on the floor where you opened the little bag. Do not bacuum or sweep until you have had someone sighted check the floor for you. HTH, Ann P. -- Ann K. Parsons email: [EMAIL PROTECTED] WEB SITE: http://home.eznet.net/~akp "All that is gold does not glitter. Not all those who wander are lost." JRRT ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.pulsedata.com/mailman/listinfo/braillenote
