The participant knows. No one else needs to, though I'm sure some people do or think they do. I'm done with attacking people.
> ----- Original Message ----- >From: Josh Kennedy <[EMAIL PROTECTED] >To: Braillenote List <[email protected] >Date: Thu, 05 May 2005 20:52:21 -0400 >Subject: Re: Apology and RE: [Braillenote] PDI staff please respond thanks >But who is the other participant? >Josh Kennedy >Author, The World of a Slightly Crazed Poet >[EMAIL PROTECTED] >----- Original Message ----- >From: "Sarah Cranston" <[EMAIL PROTECTED] >To: "Braillenote List" <[email protected] >Sent: Thursday, May 05, 2005 8:44 PM >Subject: Apology and RE: [Braillenote] PDI staff please respond thanks >> Hi Jonathan, Paul, and list, >> I had hoped not to expound any further on this topic, but I have to say >> this one thing. In spite of my admittedly harsh wording, I completely >> agree that production should not have been halted or altered in order to >> relabel all those cards and cases. I know exactly why mine says "6.1" >> instead of "6.11" and I have no problem with that. While 6.11 has been >> more than worth the wait, I'm glad I didn't have to wait any longer. >> <Smile >> I am so sorry I wasn't more clear in telling another list member that the >> label wasn't as important as what was inside the package. Because of >> this, a very vituperative message was sent to the list. I felt attacked, >> let my emotions take over my hands, and reacted in an angry and unjust >> manner. I wanted to avoid attacking the sender directly, so instead I >> unfairly criticized a company who not only has done absolutely nothing >> wrong, but who has created and distributed an excellent product. This was >> mean-spirited and immature, to say the least. >> Neither message should have been sent to the list. I apologize to you, >> Jonathan, Humanware as a whole, and to the list for having to witness this >> very regrettable little cat fight. I hope the other participant will take >> any further attacks off-list, and I promise to do the same in the future. >> I hope as well that this won't prove necessary. >> No, Jonathan, I do *NOT* think you should resign, and I once again >> apologize for that utterly ridiculous statement. >>>From a very chastened Sarah >>> ----- Original Message ----- >>>From: [EMAIL PROTECTED] >>>To: Braillenote List <[email protected] >>>Date: Thu, 5 May 2005 11:31:30 +1200 >>>Subject: RE: [Braillenote] PDI staff please respond thanks >>>Hi Sarah, well the phrase damned if you do and damned if you don't comes >>>to mind here. There is absolutely no error here. We wanted to get KeySoft >>>6.11 out to customers as quickly as possible. Had we taken time to update >>>the labels of the cards that were already in the warehouse in the United >>>States, and I hasten to add that neither Braille nor print labels were >>>updated, then there would have been further delay, and we all know what >>>that would have meant in terms of traffic on this list. We did what we did >>>to get the software out to people that they so desperately wanted, and I >>>think this is putting the customer's needs first. keep in mind that 6.11 >>>was a minor patch which for a few users had major consequences. >>>Nevertheless it is very easy to tell that you have 6.11 by checking the >>>build of the software on the CF card itself. This is in no way at all >>>different from the practice of many IT companies where labels are not >>>changed for minor build changes. In fact, one of our competitors recently >>>released a product, ironically also 6.1 of their software. A few weeks >>>later, they released another version, but they also called it 6.1. The >>>only way you know that there is a difference is by checking the build of >>>the software. At least we've made a new version number to make it clear >>>what you're getting, when you check the CF card. So I am absolutely >>>comfortable with the fact that we acted appropriately to get people their >>>software as soon as we practically could. While we'll never please >>>everyone, I'd bet my house on the fact that this decision is what the >>>majority of people would have had us do, since they wanted their software >>>without further delay. So if you want to call for my /resignation over >>>getting the software out there as fast as we could, be my guest. >>>Jonathan Mosen >>>BrailleNote Product Marketing Manager >>>HumanWare >>>DDI: +64-3-373-6192 >>>Fax: +64-3-384 4933 >>>Mobile: +64-21 466 736 >>>Email: [EMAIL PROTECTED] >>>http://www.humanware.com >>>___ >>>To leave the BrailleNote list, send a blank message to >>>[EMAIL PROTECTED] >>>To view the list archives or change your preferences, visit >>>http://list.pulsedata.com/mailman/listinfo/braillenote >> ___ >> To leave the BrailleNote list, send a blank message to >> [EMAIL PROTECTED] >> To view the list archives or change your preferences, visit >> http://list.pulsedata.com/mailman/listinfo/braillenote >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.pulsedata.com/mailman/listinfo/braillenote
