William T Goodall wrote:
On 19 Dec 2005, at 3:45 am, Julia Thompson wrote:
Ronn!Blankenship wrote:
(I did hear from someone who said he has talked to Mujibar several
times, and each time he gave a different name . . . )
Maybe Dell hires someone else. :) (Or were any of these occasions
for Dell tech support? Maybe I just get lucky.)
I know some (at least) call centres in the UK have a policy of workers
using false names since some unfortunate incidents when unhappy
customers have tracked call-centre workers to their homes to continue a
discussion.
Dan got burned by Dell Laptop tech support (for some reason, that seemed
to be the only Dell tech support I heard horror stories about) and
started asking for badge numbers at the beginning of tech support calls.
So he'd know who to refer to if he had to escalate to a manager.
Absolutely no problems with any of my calls -- but I've never owned a
laptop myself.
(And laptop support may have improved since I heard all the horror
stories. Gateway, on the other hand, took entirely too long to resolve
my friend's problem with her tablet.)
Julia
_______________________________________________
http://www.mccmedia.com/mailman/listinfo/brin-l
