All, I purchased Ham Radio Deluxe on 3/10/2023. I did a trial back in 2021 when I was a new ham and didn’t purchase then, so was no longer eligible for a trial. Now that I am into FT-8, I was looking for a way to control the DT-G (digital gain) on my Yeasu FT-991A.
On the website, the first statement listed is: “Rig Control with full command support for Yaesu, ICOM, Kenwood, Elecraft, Ten-Tec, FlexRadio, and more”. There is no asterisk directing you to a listing of things that cannot be controlled. So based on the advertising, I assume full control of my rig. Within the same day of purchase, I try to find how to control DT-G, reach out to their technical support, am told the software cannot do it, and ask for a refund. On the same day of purchase. Dr. Michael (Mike) Carper, VK4EIE (WA9PIE), the owner, starts responding to my support requests and refuses to give me a refund. At first, he tells me with FT-8, I shouldn’t need to be changing DT-G so I don’t need a refund. My position is, regardless of whether I should or shouldn’t need to do that, I bought the software just to do that, and it cannot. He then proceeds to take the position that there is nothing wrong with his advertising nor software and thus refuses a refund. He then proceeds to insult me with statements like the following quote: “We also cannot control your Mr. Coffee or smart home devices through the FT-991A. But that's due to the same exact reason - there's no command in the FT-991A command set for a Mr. Coffee or smart home devices.” So much for customer satisfaction!! I am not trying to take advantage of him nor get something for free – I tried the software in one day and asked for a refund and he could have disabled my license key then. I’ve heard there were issues with this company before and I can clearly state I would never do business with this company again given the customer service I have experienced. Shannon Tassin K4SCT
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