As a software developer myself, I can definitively state that the HRD software is not at fault here. If there is no command in the FT-991A that will perform the functionality, it cannot do it. I use HRD myself for occaisional remote connections, and there are a couple things I can't do on an Elecraft K3 - same reason.
If you were demanding a refund, I can understand the sarcasm coming from tech support (which I also do) if you failed to accept his perfectly valid reasoning. It is not difficult to frustrate a tech support person using the tactic of irrationality. Use the knob. BTW: the Winkey interface in HRD sucks. Use WKRemote. Roy -- AD5Q Programming since 1967 > He then proceeds to insult me with statements like the following quote: "We also cannot control your Mr. Coffee or smart home devices through the FT-991A. But that's due to the same exact reason - there's no command in the FT-991A command set for a Mr. Coffee or smart home devices. ________________________________________________ Brazos Valley Amateur Radio Club BVARC mailing list BVARC@bvarc.org http://mail.bvarc.org/mailman/listinfo/bvarc_bvarc.org Publicly available archives are available here: https://www.mail-archive.com/bvarc@bvarc.org/