NETWORK WORLD NEWSLETTER: MICHAEL OSTERMAN ON MESSAGING 09/07/04 Today's focus: How to evaluate messaging-archiving requirements
Dear [EMAIL PROTECTED], In this issue: * Tips for planning an archiving system for company messages * Links related to Messaging * Featured reader resource _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=79135 _______________________________________________________________ DOWNLOAD THE LATEST SPECIAL REPORTS FROM NETWORK WORLD Focused reports on compelling industry topics, Network World Special Reports are available online at Network World Fusion. Network World Special Reports on IP Telephony Security, the State of Wireless LANs, trends in the networked world and more are currently available. Download any or all of our Special Reports at: http://www.fattail.com/redir/redirect.asp?CID=79661 _______________________________________________________________ Today's focus: How to evaluate messaging-archiving requirements By Michael Osterman Osterman Research and Contoural have just published a user guide on how to select messaging-archiving products. Here is some information from that guide on what to consider when creating an archiving policy for your organization. * There is a tendency when approaching message archiving to ��start by looking at the available technologies and products. ��However, it is usually more important to start with a good ��policy first. Once there is a clear understanding of what needs ��to be saved, it will be easier to figure out the best way to ��save it. In short, a good policy will drive the right technical ��requirements. * Some companies include their messaging-archiving policy as ��part of their overall document-retention policies, while other ��organizations develop separate e-mail archiving policies. Either ��way, message archiving policies should be consistent with ��policies for archiving other types of information. * Perhaps the greatest challenge in creating a message archiving ��policy is determining what messages should be saved when so many ��of the requirements are either unclear or uncertain. Similarly, ��there is a level of uncertainty surrounding litigation discovery ��for most companies. A company could go many years without facing ��such a suit, or it could be served with a large lawsuit ��tomorrow. Typically, no single regulation or single case can ��provide enough justification to deploy an archiving system. ��However, if all the business drivers are taken as a whole - ��compliance, litigation discovery and productivity - they create ��a strong business case for taking action. * In the view of litigators, perhaps worse than an outdated ��document-retention policy - or even the lack of a policy - is a ��policy that is inconsistent or not followed. A typical example ��of this is a policy that calls for the deletion of all ��documents, although some users still save or print documents. ��When an opponent during litigation can show that the policy was ��not followed, this can be used as justification for ��significantly expanding discovery or to imply that the ��inconsistent implementation of the policy was due to the company ��having information to hide. * Even if you want to establish a policy of deleting e-mail, you ��should not do so. As a practical matter, you simply can't be ��sure of deleting all of the copies of a potentially damaging ��e-mail message. Further, if someone still has a copy, then it is ��unwise to delete your copy and related e-mail that would place ��the unwanted message in its appropriate context. In short, archiving policies for e-mail, instant messages and other document types should be established; applicable statutes and the risks of litigation should be understood and interpreted for your company; and appropriate technology should be implemented to satisfy these policies and regulations and to mitigate risks for the organization. At present, too few companies do this. _______________________________________________________________ To contact: Michael Osterman Michael D. Osterman is the principal of Osterman Research <http://www.ostermanresearch.com/>, a market research firm that helps organizations understand the markets for messaging, directory and related products and services. He can be reached by clicking here <mailto:[EMAIL PROTECTED]> _______________________________________________________________ This newsletter is sponsored by SBC Dialing for Dollars CRATE & BARREL'S VOIP MOVE NETS SAVINGS AND FLEXIBILITY An apples-to-apples comparison showed that a centralized, software-based, IP-based platform could provide significant cost savings and productivity benefits over a comparable, traditional PBX system. Download whitepaper now, click here http://www.fattail.com/redir/redirect.asp?CID=79134 _______________________________________________________________ ARCHIVE LINKS Archive of the Messaging newsletter: http://www.nwfusion.com/newsletters/gwm/index.html _______________________________________________________________ FEATURED READER RESOURCE CHECK OUT NW FUSION'S NEW WHITE PAPER LIBRARY NW Fusion's White Paper Library was recently re-launched with new features and improved capabilities! 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