InformIT IT Management Newsletter - Oct 12, 2004

[InformIT IT Management]

Title: InformIT IT Management Newsletter - Oct 12, 2004

InformIT IT Management Newsletter Oct 12, 2004 IT Management Reference Guide Your Host Richard Schiesser Welcome back to the IT Management Reference Guide, developed in conjunction with the Harris Kern Enterprise Computing Institute. This week's update is the first of a three-part series on problem management. In this initial segment I begin with a definition for problem management. I also discuss the scope of problem management by comparing and contrasting it to two closely related processes: change management and request management. Parts two and three will detail the eleven steps required to design and implement a robust problem management solution. Another management article this week highlights a recurring problem in IT environments: the managing of complexity. In his second of a three-part series, Richard Murch addresses the monetary aspects of this problem in his article Managing Complexity in IT, Part 2: The Costs. Visit The IT Management Reference Guide New Content   Articles and Sample Chapters All Articles and Sample Chapters The Need for Autonomic Computing By Stephen Morris Quality of Service, Part 1 of 2: Elements of Enterprise QoS for Voice Over IP By Stephen Morris Managing Complexity in IT, Part 2: The Costs By Richard Murch   Weblogs All IT Management Weblogs Obstacles Remain for Oracle in Takeover of PeopleSoft By Rich Schiesser Computer Glitch Impacts Hundreds of Commercial Airline Flights By Rich Schiesser Intel Stock Drops Amid Diminishing Sales By Rich Schiesser  Subscribe to the IT Management Reference Guide RSS feed. New Books and Safari Online Books   Book Store All IT Management Books Sams Teach Yourself SharePoint 2003 in 10 minutes By Colin Spence, Michael Noel Published by Sams � Dec 8, 2004 Premium Member Price: $11.24 USD (Save 25%) Microsoft BizTalk Server 2004 Unleashed By Scott Woodgate, Stephen Mohr, Brian Loesgen Published by Sams � Nov 9, 2004 Premium Member Price: $37.49 USD (Save 25%)   Safari Online Books All IT Management Online Books Securing Web Services with WS-Security: Demystifying WS-Security, WS-Policy, SAML, XML Signature, and XML Encryption Published by Sams � May 12, 2004			J2EE Web Services on BEA WebLogic You've seen plenty of theory about Web services. This book is about the reality: what it takes to successfully implement J2EE Web services with BEA WebLogic in complex enterprise environments. Anjali Anagol-Subbarao, one of the world's leading Web services experts, offers powerful insights for every stage of the Web services lifecycle: design, prototyping, development, testing, deployment, and management. Learn more. Weblog of the Week: Obstacles Remain for Oracle in Takeover of PeopleSoft Rich Schiesser explains that despite a federal court's ruling that allows database giant Oracle to pursue its hostile takeover bid of financial software developer PeopleSoft, several obstacles remain. Save 30% on These Books from the Harris Kern Enterprise Computing Institute Harris Kern and his colleagues have built a worldwide reputation for evaluating IT organizations and identifying solutions — fast. Whether you're addressing systems, services, or problems, you'll find the book that helps you get your job done. Save 30% off the list price when you use coupon code ED-10154-2K4. Grab Our IT Management RSS Feed You can get our IT Management Reference Guide additions and weblog entries in your RSS Aggregator — grab the code now! Become a Member and Save up to 25% in Our Book Store! Profile yourself with InformIT and you'll receive an additional discount — up to 25% off many titles in the InformIT Book Store. The best part is that this offer will never expire!

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