--- In [email protected], "tiamiboat" <[EMAIL PROTECTED]>
wrote:
> If my remit was a more national pr/customer complaints type remit
> then I would happily pick up from Eug left off but my remit is
quite
> narrow and very London focussed. He was I agree very effective and
> there are now other colleagues within BW who will be taking it
> forward.
>
> I am sorry to hear that you feel the gap between BW waterways users
> feels to have widened but maybe in the context of developments over
> the last 18 months and boating customers this is true. I hope this
> isn't true of all our customers who include walkers, cyclists,
rural
> leisure businesses, city/waterside businesses, anglers etc,
> residents of houses next to the canal etc etc.
>
> Many of us in BW really want to provide an excellent level of
> customer service even if it means trying to balance the needs of
> groups with very different aspirations (eg anglers vs boaters).
> Staff at BW recognise that they are the current guardians of the
> last bit of working industrial heritage which is also a huge
> leisure, wildlife and business resource and it will be difficult to
> please everyone all of the time. But it is only by working with
> customers from all backgrounds that the best result can be recieved
> for the majority including us boaters. There are various ways of
> feeding into the process for BW led consultations, to action and
> dialog with various waterways groups such as AWCC, IWA, SOW, NABO
> etc.
>
> I'm sorry to hear that Bruce feels that his efforts have been a
> waste of time. Whenever I posted something on the NABO waterways
> report site over the last 24 months I always got a reply from the
> West Mids office and almost always from SE. There have been some
> staff changes in West Mids recently which may have made a
> difference. If anyone on this list thinks they've not been heard
> please PM me or copy me in on your e-mail and I will do my best to
> ensure that your comment/complaint/suggestion ends up in the right
> place.
>
> Debbi
>
Maybe if BW concentrated on the navigation and the heritage instead
of the 'unnecessary issues' boaters would be happier. Putting lock
furniture where there has never been any is just one point. I agree
about West Midlands. I reported, to the Nabo waterway site, a
dangerous health and safety issue at Compton and haven't heard a
thing. Neither had the 4 bw employees who were working at Compton
last monday.
I am not getting at you Debbi as I know you sort things.
Sue
