Hello GJ… In order to be able to use the telephonic appointment system, the user must already have an id (in this case we will use the file Id or even a Patient Id which is assigned by the system.
Usually, the user comes to the hospital when something hurts… In this first visit is when the receptionist will take the patient data and will introduce it into the system. After this, the user will be able to use the system (with the user Id given by the receptionist) to access the appointments system (via phone or web) I’d like to use the phone because many of our patients (users) come from places where there is no internet and there are only a couple of telephonic lines are shared with all the people (towns with 100 or 200 people). The ASR will be used to acquire some data that are difficult to introduce with the phone, for example, the name or in cases where a pulse dial phone is used or where the people disables the keypad to prevent users to make unauthorized calls (is the technology present in our small Mexican towns), and the system will confirm that it understands what the user was trying to say. The rest of the process will be using the phone keypad (pres 1 to do something and 2 to make another) Of course there will always be an option to reach and operator which will make the process if the user can’t (if you want to speak with our operator, say yes, or wait on the line). This was no conceived to make the receptionist work obsolete, it was made to reduce the work load and allow her to focus on other activities, for example, to drink more coffee or have more time to chat etc etc. This is my justification. Thanks for the comments and I will include this (with your permission) as part of my work justification with another common questions made by other people. ----- === xxxxx XXXXX xxxxx === ----- Marcelino Mateos Palacios. ----- === xxxxx XXXXX xxxxx === ----- ---------------------------------------- > From: gjergj.sheld...@gmail.com > To: care2002-developers@lists.sourceforge.net > Date: Sun, 31 May 2009 19:05:21 +0200 > Subject: Re: [Care2002-developers] Care2x and VoIP Asterisk > > Hello Marcelino, > > the way c2x works - the majority of theis kind of sw works - is that the > user has to be registered and admitted in an ambulatory / department > before he/she can access the services of a hospital, be it lab, > pharmacy, etc. > > the first - and most difficult step - is going to be the scheduling of > the appointment for patient that are not registered in the system; there > are some fields that would need to be filled in for a registration to be > accepted by c2x. it's true that one can modify them and make it > acceptable without filling those forms..but is it correct ? > > another - quick - thing, do you think it's a good idea to use voice > recognition in a medical environment ? > > regarding the scheduler and the lab analysis is not that difficult. > > gj. > > > On Sun, 2009-05-31 at 11:52 -0500, Marcelino Mateos Palacios wrote: >> Hello Enrique, Hi Gjergj >> Thanks for the answers. >> >> The project is giving his first steps... >> >> I have some experience with asterisk and another IP PBX’s. I have 3 in >> production. The biggest has almost 70 extensions. >> >> The process for install and configure asterisk in a lab environment is the >> first step (although I already have some experience with this.) >> >> The Next… is to know the way care2x modify the tables and relations in the >> database (I will be querying Gjergj for this :-) ) >> >> I have no much experience with databases and php, (I have been working in >> the communications world) but the project will basically focuses on write >> the registers needed by care2x. >> >> We will use asterisk AGI language to make the interface from the PBX to the >> database. Is the same process and techniques used for asterisk to manage >> information from FreePBX and all the modules (there are a nice tutorial >> about how to do this with the call logs, known as CDR.) and I pretend use it >> to complete the project. >> >> The last step will be to install and configure the "text to speech" and >> "automatic speech recognition" engines to interact with the user. I pretend >> to use a package known as Festival. >> >> Although I’d like to use an “API” call “Loquendo VoxNauta”, (this has great >> voices) I have read that is too expensive. >> >> And the last step, is to put all together… >> >> There will be some “intermediate steps” like intercommunicate two VoIP PBX >> (specifically, cisco call manager) and configure another stuff we have in >> the Lab and I’d like to use. >> >> Officially, I will start the work this Monday June 1st and I will make one >> weekly report until mid November when I will present the work and defend the >> investigation to obtain my Master grade. >> >> Wish me luck. >> >> I’m from Oaxaca México and student from the Anahuac University, here in >> Oaxaca. >> ----- === xxxxx XXXXX xxxxx === ----- >> Marcelino Mateos Palacios. >> ----- === xxxxx XXXXX xxxxx === ----- >> >> >> >> >> >> ________________________________ >>> Date: Sun, 31 May 2009 09:15:05 -0500 >>> From: enri...@laentrada.com.mx >>> To: care2002-developers@lists.sourceforge.net >>> Subject: Re: [Care2002-developers] Care2x and VoIP Asterisk >>> >>> Hi Marcelino, >>> >>> I'm from Mexico too. Id like to know more of your project. I already >>> installed an asterix PBX on laboratory's environment and, after ear a spech >>> from the POP, I want to modify my PBX in order to make some kind of >>> authomatic tasks. This is one interesting task to do. I'm in DF. Where are >>> you from? >>> >>> >>> Thank you >>> >>> Enrique. >>> >>> 2009/5/30 Gjergj Sheldija> >>> >>> Hi Marcelino, >>> >>> >>> >>> i'm working exactly on this - the scheduling module - you can contact me >>> >>> directly on my mail to share what i've achieved until now and how it may >>> >>> help you. >>> >>> >>> >>> regards >>> >>> >>> >>> gj. >>> >>> >>> >>> On Sat, 2009-05-30 at 17:38 -0500, Marcelino Mateos Palacios wrote: >>> >>>> “This project will use the open source, IP PBX “ASTERISK” as the >>> >>>> system core. >>> >>>> It will be used the database of another open source GNU system known >>> >>>> as “Care2x” (a Hospital Information System or HIS), specifically, the >>> >>>> outpatient module. >>> >>>> The final objective will be to schedule an appointment using the >>> >>>> telephone and the possibility to call the user to remind him the date >>> >>>> and time. >>> >>>> In a further stage, this will extend to laboratory studies and >>> >>>> radiology. >>> >>>> All the general (and specific) tasks will be documented (photographs, >>> >>>> diagrams, screenshots, and the most significant commands) >>> >>>> There will be no a step by step guide, since the problems and >>> >>>> circumstances on each deployment, can vary in very significant ways, >>> >>>> giving as result, the misdirection to the reader or obsolescence of >>> >>>> this work, (as many tutorials in the internet)” >>> >>> >>> >>> >>> >>> ------------------------------------------------------------------------------ >>> >>> Register Now for Creativity and Technology (CaT), June 3rd, NYC. CaT >>> >>> is a gathering of tech-side developers & brand creativity professionals. >>> Meet >>> >>> the minds behind Google Creative Lab, Visual Complexity, Processing, & >>> >>> iPhoneDevCamp as they present alongside digital heavyweights like Barbarian >>> >>> Group, R/GA, & Big Spaceship. http://p.sf.net/sfu/creativitycat-com >>> >>> _______________________________________________ >>> >>> Care2002-developers mailing list >>> >>> Care2002-developers@lists.sourceforge.net >>> >>> https://lists.sourceforge.net/lists/listinfo/care2002-developers >>> >>> >>> >>> >>> -- >>> Con un atento saludo de: >>> Lic. Enrique F. Valderrama Ocampo >>> Gerente de Proyectos >>> La Entrada de Internet, >>> Olivos No. 36-B, Col Cuauhtémoc, M. Contreras >>> >>> México, 10020, D. F. >>> Tel. (+52 55) 5033 4343 >>> Fax. 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Meet >> the minds behind Google Creative Lab, Visual Complexity, Processing, & >> iPhoneDevCamp as they present alongside digital heavyweights like Barbarian >> Group, R/GA, & Big Spaceship. http://p.sf.net/sfu/creativitycat-com >> _______________________________________________ >> Care2002-developers mailing list >> Care2002-developers@lists.sourceforge.net >> https://lists.sourceforge.net/lists/listinfo/care2002-developers > > > ------------------------------------------------------------------------------ > Register Now for Creativity and Technology (CaT), June 3rd, NYC. CaT > is a gathering of tech-side developers & brand creativity professionals. Meet > the minds behind Google Creative Lab, Visual Complexity, Processing, & > iPhoneDevCamp as they present alongside digital heavyweights like Barbarian > Group, R/GA, & Big Spaceship. http://p.sf.net/sfu/creativitycat-com > _______________________________________________ > Care2002-developers mailing list > Care2002-developers@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/care2002-developers _________________________________________________________________ Windows Live te ayuda a mantenerte en contacto con todos tus amigos en un solo sitio. http://www.microsoft.com/mexico/windows/windowslive/products/social-network-connector.aspx ------------------------------------------------------------------------------ Register Now for Creativity and Technology (CaT), June 3rd, NYC. CaT is a gathering of tech-side developers & brand creativity professionals. Meet the minds behind Google Creative Lab, Visual Complexity, Processing, & iPhoneDevCamp as they present alongside digital heavyweights like Barbarian Group, R/GA, & Big Spaceship. http://p.sf.net/sfu/creativitycat-com _______________________________________________ Care2002-developers mailing list Care2002-developers@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/care2002-developers
