I don't hear any welcome message after 20 sec the IVR start playing.. 1. for sales 2. for customer service 3. for Dial by Extn
I have configured 1 for HG 1, 2 for HG 2 and 4 to dial by extn But my BACD IVR plays 3 for Dial by Extn... Below is the config application service aa flash:app-b-acd-aa-2.1.2.2.tcl paramspace english language en paramspace english index 1 paramspace english location flash: param service-name queue param handoff-string aa param aa-pilot 4000 param number-of-hunt-grps 2 param second-greeting-time 30 param call-retry-timer 15 param max-time-call-retry 600 param voice-mail 4600 param max-time-vm-retry 2 param dial-by-extension-option 4 param max-extension-length 4 param welcome-prompt en_bacd_welcome.au param menu-timeout 6 service queue flash:app-b-acd-2.1.2.2.tcl param queue-len 10 param number-of-hunt-grps 2 param aa-hunt1 4111 param aa-hunt2 4222 param queue-manager-debugs 1 Flash File : 22 18836 app-b-acd-2.1.2.2-ReadMe.txt 23 24985 app-b-acd-2.1.2.2.tcl 24 35485 app-b-acd-aa-2.1.2.2.tcl 25 75650 en_bacd_allagentsbusy.au 26 83291 en_bacd_disconnect.au 27 63055 en_bacd_enter_dest.au 28 37952 en_bacd_invalidoption.au 29 496521 en_bacd_music_on_hold.au 30 123446 en_bacd_options_menu.au 31 42978 en_bacd_welcome.au 32 34794 en_bacd_xferto_operator.au ________________________________ CONFIDENTIALITY - The information contained in this electronic mail message is confidential and is intended solely for the addressee(s). If you are not an authorised recipient of this message please contact Getronics Australia immediately by reply email and destroy/delete this message from your computer. Any unauthorised form of reproduction of this message, or part thereof, is strictly prohibited. DISCLAIMER - Unless specifically indicated otherwise, the views and opinions expressed in this email are those of the sender and not Getronics Australia. While we endeavour to protect our network from computer viruses, Getronics Australia does not warrant that this email or any attachments are free of viruses or any other defects or errors. It is the duty of the recipient to virus scan and otherwise test any information contained in this email before loading onto any computer system.