Hi,
what about having a MoH File, that is playing the message to the caller.
MoH file is played in the AC Hunt group with queueing activated and no
AC operators logged in. So you would use only CUCM to play the message.
I have not tested that idea, but it might be workable.
As far as there is nothing stated, which prevents you from using Unity,
I would use Unity.
Regards
Chris Parker schrieb:
The only thing that makes me suspicious about using Unity to play the
announcement is that this requirement was listed under the Media
section. This leads me to believe they want you to use the annunciator.
Otherwise wouldn't it be under the Voicemail/Unity section?
Regardless I don't think you can do it any other way unless you hairpin
the call through Unity to send the call to the annunciator since the VM
ports are skinny registrations.
Chris
Ryan Trauernicht wrote:
> That is what I thought.... but I opened a TAC case and they claim you
> can, but cant figure out how.
>
> Thanks,
> Ryan Trauernicht
>
> On Mon, Jan 26, 2009 at 3:21 AM, Juan <juan.c...@gmail.com
> <mailto:juan.c...@gmail.com>> wrote:
>
> I remember reading in the SRND that you can only engage the
> annunciator for SCCP devices if I remember correctly - so not to
> the PSTN.
>
>
> cheers,
> Juan
>
>
> On Sun, Jan 25, 2009 at 5:48 PM, Ryan Trauernicht
> <ryanstudyvo...@gmail.com <mailto:ryanstudyvo...@gmail.com>> wrote:
>
> Not sure why you are going through all that trouble and not
> just sending it to unity as a call handler and hang up after
> message played.
>
> I don't know how to play an ANN from a PSTN call, I have
> engaged TAC and they are still working on it and they can't
> even figure it out right now.
>
> Any ideas?
>
> Thanks,
> Ryan Trauernicht
>
> On Sun, Jan 25, 2009 at 3:42 AM, Kapil Atrish
> <kapilatr...@hotmail.com <mailto:kapilatr...@hotmail.com>> wrote:
>
> Hi list,
>
> Following I did:
>
> Create a new MOH Audio Source using
> "AAExtnOutOfService.wav". Prompt available inside Wfavvid
> folder
>
> Create a TP covering all unassigned DNs for example: 11xx,
> do Called party Xform to 1155
>
> Create a AC Pilot 1155, give any DP say: ANN_PSTN
> AC Hunt-Group>>Give any AC user. No need to login to
> Attendant Console.
> Run acconfig.bat>>Enable Queuing
> Inside DP: ANN_PSTN give User Hold MOH Source as
> "AAExtnOutOfService.wav".
>
> Now, whenever you dial any unassigned number withing range
> 11xx, you'll hear "AAExtnOutOfService.wav" but the problem
> is that I am not able to make the PSTN call drop.
>
> I tried routing calls to TP inside AC Hunt-Group>>Always
> Route member is TP>>TP has Block Pattern --Not working.
>
> "AAExtnOutOfService.wav"keeps on playing.
>
> I tried routing calls to Route-Point (Always Route Member)
> inside AC Hunt-Group>>CTI_RP has Forward all to TP>>TP has
> Block Pattern --Not working. "AAExtnOutOfService.wav"keeps
> on playing.
>
> I tried routing calls to a registered Phone DN as Always
> Route Member>>Forward all to TP>>>>TP has Block Pattern
> --Not working. "AAExtnOutOfService.wav"keeps on playing.
>
> Can someone help me achieve call drop here without using
> IPCCX/Unity/TCL?
>
>
> Thanks,
> Kapil Atrish
>
>
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>
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