Hello,
Thanks for the response.
i used voicemail wizard so i configured all the pilot, hunt group and hunt list.
--- On Wed, 1/4/09, Tech Guy <tech...@oletu.com> wrote:
From: Tech Guy <tech...@oletu.com>
Subject: Re: [OSL | CCIE_Voice] Unity integration
To: "adefila seun" <adefilabi...@yahoo.co.uk>
Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Date: Wednesday, 1 April, 2009, 2:03 PM
It appears you did not finalize the voicemail configuration.
On the ccm, create a RG for DNs 1601-1604, then create a RL for the RG, the
create PP 1600 for the RL. If you dial 1600 you shld hear that msg from, you
can launch call viewer from unity depot to monitor the calls.
Next create voicemail pilot assign 1600 to it; then create voicemail profile
using the VM pilot u have created. It is best to edit the default VM profile,
at this point if u press the MSG button on the phone, unity should answer.
Do not forget to reset ur RL and any other item that have the reset link after
creation.
Once ur MSG button is working fine and callviewer is reporting that the 5 ports
are been used, check the callviewer to see the type of the call; direct or
forwarded;
If you dialed 1000, the callviewer shld tell you that it is a forwarded call.
Now on unity create a call handler for ur AA number and configure it as per the
instructions given, then click on call routing in unity make sure you choose
forwarding, the direct call routing shows up by default.
Create a new call routing for forwarded calls for DNIS 1000.
Try it and report back.
Tech Guy.
On Apr 1, 2009, at 4:48 AM, adefila seun <adefilabi...@yahoo.co.uk> wrote:
Hello,
i have callmanager 4.1.3 and unity 4 in the version 2 lab
i have integrated the two with four ports 1601- 1604 and the voice pilot number
been 1600
after the integration, on the callmanger, the voiceport gets ip
addresses(showing its ok)
on the unity on the UTIM, the extension(2001-2004) is not showing on the ports
secondly when i click on the message button on the phone, i get the message,''
your call cannot be completed as dialed pls consult your directory and dial
again or ask the operator for asssistance.
same goes for dialling the pilot number 1600
but,
when i dial any of the port 1601-1604, i hear the write message, which is enter
your password followed by pound.....
lastly,i had a CTI route with DN 1600, wh i forwarded all to voicemail so that
when 1000 is dialled, the caller hears a greeting and can input 1 to go to
greeting administration, press 2 to go to extension of another subscriber and 3
to go to the subscriber voicemail.
it did not work,after configuring according to guide, when i dial 1000, i get a
fastbusy tone.
Any idea will be appreciated
