Hi , I got stuck in correct way of setting up IPCC integration with CCM.
I used to do this : make agent1,agent2 , associate them with ICD extension of phones. jtapi provider (sub,pub), jtapi control group --> media group--> rm---> resource group --> associate resources to resource group, make CSQ . Problem : after that I need to associate rm on ccm to agent devices to make them work. but I cannot see this step in any workbook. some ppl use telecaster and associate phones with that. but with telecaster if I didn't associate rm with phones already, I would get error when trying to login to phones. so what's the correct way ? I used to associate rm to agent phones ,is that a crrect way ? or IPCC should somehow do it automatically? I know telecaster is for passing Ent data, but some WB use that and I cannot see rm association step in them. Please comment on correct way configuring this. (rm association and agent login) Thanx
