Hi Narinder If you¹ve got phone cad installed can you bring the agent online ?
Best regards Mick E: m...@pobox.net.uk From: "Kumar, Narinder" <narinder.ku...@uxcg.com.au> Date: Mon, 5 Oct 2009 21:04:26 +1100 To: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com> Subject: Re: [OSL | CCIE_Voice] UCCX agent Forgot to mention : I can see the call waiting in Q. The agent is appearing as a resource in the CSQ. From: Kumar, Narinder Sent: Monday, 5 October 2009 8:59 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] UCCX agent No fancy script just testing IPCC using the standard ICD script. As soon as I dial into the ICD RP my agent goes into the reserve state and stay in reserve as long as the call is in Q. Checked the configuration and everything looks fine, any idea what¹s wrong ? Thanks Narinder CONFIDENTIALITY - The information contained in this electronic mail message is confidential and is intended solely for the addressee(s). If you are not an authorised recipient of this message please contact UXC Getronics Australia immediately by reply email and destroy/delete this message from your computer. Any unauthorised form of reproduction of this message, or part thereof, is strictly prohibited. DISCLAIMER - Unless specifically indicated otherwise, the views and opinions expressed in this email are those of the sender and not UXC Getronics Australia. While we endeavour to protect our network from computer viruses, UXC Getronics Australia does not warrant that this email or any attachments are free of viruses or any other defects or errors. It is the duty of the recipient to virus scan and otherwise test any information contained in this email before loading onto any computer system. _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
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