That is correct for this requirement.
--- Amy Ryan CCIE #24677 Senior Technical Instructor - IPexpert, Inc. Mailto: ar...@ipexpert.com <mailto:ar...@ipexpert.com> Telephone: +1.810.326.1444 eFax: +1.810.454.0130 Live Assistance, Please visit: www.ipexpert.com/chat <http://www.ipexpert.com/chat> IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security & Service Provider) Certification Training with locations throughout the United States, Europe and Australia. Be sure to check out our online communities at www.ipexpert.com/communities <http://www.ipexpert.com/communities> and our public website at www.ipexpert.com <http://www.ipexpert.com> . On 12/30/09 3:45 PM, "Sivakumar Mahalingam" <sima...@gmail.com> wrote: > Thanks a lot Amy. > ? > Tried and works great.If am correct?this configuration uses?the?schedule > configured in the Unity Connection and dosen't require?the TOD routing > confiuration in the call manager rite?? > ? > Thanks, > Siva.? > ? > ? > 2009/12/30 Amy Ryan <ar...@ipexpert.com> > ? >> Simah, >> ? >> If I understand your requirements correctly, they are as follows: >> ? >> ? >> 1. During Normal Business hours, you would like 36XX to go a call handler >> with custom greeting to include specified caller input >> 2. After hours, you would like it to play greeting then take message. >> 3. ? > To do this, in Unity Connection (assuming your CTI port is created to forward > calls from CUCM): > ? > 1. Create a Schedule with the Business hours required as active. > 2. Create a New Caller Handler and apply newly created active schedule > 3. Apply required Caller Inputs > 4. go to Greetings and select Standard Greeting, modify after message greeting > “Call action” with appropriate requirements > 5. go to greeting and select Closed Greeting, enable this greeting and modify > after message greeting “Call action” to “take message” > 6. Assign what Subscriber that will manage messages > 7. ? > Hope this helps. ? > Amy > ? > --- > Amy Ryan CCIE #24677 > Technical Instructor - IPexpert, Inc. > Mailto: ar...@ipexpert.com <http://ar...@ipexpert.com> > <mailto:ar...@ipexpert.com> ?? > Telephone: +1.810.326.1444 > eFax: +1.810.454.0130 > Live Assistance, Please visit: www.ipexpert.com/chat > <http://www.ipexpert.com/chat> <http://www.ipexpert.com/chat> > ? > IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA (R&S, > Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice, Security & Service > Provider) Certification Training with locations throughout the United States, > Europe and Australia. Be sure to check out our online communities at > www.ipexpert.com/communities <http://www.ipexpert.com/communities> > <http://www.ipexpert.com/communities> ?and our public website at > www.ipexpert.com <http://www.ipexpert.com/> <http://www.ipexpert.com > <http://www.ipexpert.com/> > . ? > ? > ? > ? > ? > ? > ? > ? > ? > ??? > ? > ? > ? > On 12/30/09 12:20 PM, "Sivakumar Mahalingam" <sima...@gmail.com > <http://sima...@gmail.com> > wrote: > ? > ? >> Hi All, >> ? >> I have CUCM 7.x with unity connection 7.x and wanted to achive the below. >> ? >> I have a CTI route point for a main number say 36XX with time of day routing >> configured.When callers call in the normal business hours ,i would like to >> send it to the opening greeting call handlers with our custom recording with >> caller input.In the normal business hours i would like to send it to the >> after hours greeting and take a message from the caller. >> ? >> The problem am facing is?how to configure the call routing rules in unity >> connection to achive this.Same forwarding number 36xx?to two call handlers. >> ? >> Any help will be greatly appericiated. >> ? >> ? >> Regards, >> Simah. >> ? >> ? >> ? >> ? >> ? >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com <http://www.ipexpert.com/> >> ? > ? >
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